MICE Specialist, TravelPerk

• We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers. We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference
• Great communication, strong organization skills and comfort working to tight deadlines and under pressure
• Problem solving attitude with ability to deliver quality work when working under pressure or tight deadlines
• A friendly and professional telephone manner
• Confident in negotiating rates with suppliers over the phone and via email
• Great time management, able to prioritize and multitask
• A positive, flexible attitude and a great team player

Desirable

• Our dedicated in-house MICE (meetings, incentives, conferences, and events team) team works closely with our customers so their group travel and event needs go off without a hitch by ensuring necessary venues and hotels are booked to meet each customer’s unique needs. They also negotiate and secure the best rates to save customers time and money
• We’re hiring a Meetings and Events Specialist to serve as primary support for our global customer base, with a focus on our SMB customer base
• You’ll be responsible for working with customers on small to medium size group and MICE requests, while also partnering with Sales and Account Management to highlight the value of the MICE team to customers and sell the add-on service
• Putting together RFP’s for a large portfolio of customers, predominantly UKI based accounts and managing the process from proposal to negotiation terms including site inspections (as relevant and appropriate)
• Working closely with the wider sales organization at Travelperk to increase client awareness of our MICE offering by joining discovery calls and aiming to increase the volume of opportunities generated, especially with the AM teams
• Coordinating operational process with the cross-collaboration of the wider TravelPerk teams as appropriate and based on customer’s requirements, overseeing set-up of arrangements
• Dealing with phone calls and email requests/queries from existing and potential new customers in a timely manner
• Providing all TravelPerk customers with suitable options and recommendations of the best way to meet their event or group accommodation requirements
• Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities
• Problem-solving and anticipating customers needs in order to provide the appropriate customer service throughout the entire process
• Processing responses to clients in a timely manner and within the agreed MICE service level agreements
• Acting in accordance with all Company Quality Standard and Procedures
• Actively getting involved in the process operated by the company and making suggestions on possible improvements
• Being part of the global MICE team and actively help and assist colleagues as needed
• Maximizing on every opportunity generating additional revenue streams to support achieving overall revenue targets and drive profitability