Staff Web Experience Engineer, Salesforce

• Expertise in Web Technologies: Deep understanding and hands-on experience with modern web development stacks (potentially including PHP, JavaScript frameworks, static site generators, etc.). Experience migrating or re-platforming complex websites
• Infrastructure & DevOps: Proven experience managing CI/CD pipelines, hosting infrastructure, and related tooling (e.g., GitHub Actions, Docker, cloud platforms)
• AI/ML Interest or Experience: Familiarity with or strong interest in applying AI/ML concepts to enhance web experiences and developer tooling. Experience with RAG architectures is a plus
• Strategic Thinking: Ability to understand the broader developer journey and translate needs into web strategy and technical solutions
• Project Leadership: Demonstrated ability to lead complex, cross-functional web projects from conception to completion
• Collaboration & Communication: Excellent communication skills and ability to work effectively with diverse teams and senior leadership
• Developer Focus: Strong understanding of developer needs, workflows, and online communities

Desirable

• We are seeking an experienced and strategic a Senior Staff Web Experience Engineer to own and evolve the Slack online experience for developers
• You will play a critical role in shaping how developers interact with our platform online, ensuring a seamless, informative, and engaging journey across all our web properties
• This role involves maintaining and enhancing core sites like slack.dev, developing innovative AI-powered tooling, managing essential infrastructure, and driving initiatives to unify our overall web presence
• Own and Enhance Core Web Properties: Lead the maintenance, enhancement, and potential re-platforming of slack.dev (currently WordPress)
• Optimize Content Publishing: Streamline and enhance the tools, infrastructure, and processes for content contribution and deployment to slack.dev, significantly reducing time-to-publish for content creators
• Drive Web Property Unification: Lead initiatives to consolidate online resources and create a cohesive, seamless experience across properties like slack.dev, docs.slack.dev, and tools.slack.dev, potentially involving platform consolidation and migrating sites
• Manage Web Infrastructure & CI/CD: Oversee and improve the CI/CD pipelines (e.g., GitHub Actions) and underlying infrastructure for our documentation sites, slack.dev, AI tooling, and other web properties
• Develop Web Accessible AI Tooling: Build and integrate AI-driven tools to improve developer enablement and productivity, such as custom MCP servers/clients, code generation tools, enhanced search, and AI-assisted support features
• Improve Developer Experience (DX): Implement improvements based on developer needs and journeys, focusing on effective onboarding, reducing clicks-to-action, and integrating interactive experiences
• Cross-functional Collaboration: Work closely with Product, Engineering, Marketing, and other stakeholders to ensure web properties and experience accurately reflect platform features, align with company goals, and support integration efforts
• Technical Leadership & Mentorship: Identify and implement technology improvements, champion best practices, and mentor other team members