Outbound Service Representative, PayZen

• This is the right role for someone who is comfortable having direct, sometimes difficult, conversations about money, and who can influence people toward action while always leading with empathy
• You are motivated by outcomes, energized by volume, and committed to doing right by the patient
• 3+ years of experience in outbound sales, collections, payment plan servicing, or a high-volume customer-facing role
• Comfort with repetitive, high-volume outbound call work
• Genuine ability to influence people toward action while maintaining empathy and professionalism
• Strong problem-solving skills and ability to navigate objections in real time
• Excellent verbal communication skills: clear, persuasive, and patient
• Comfortable working independently in a remote environment with strong self-accountability
• Adaptable to evolving tools, processes, and scripts in a fast-moving startup

Desirable

• We are seeking a persistent, people-first Outbound Service Representative to proactively reach patients with overdue payment plans and help them get back on track
• This role is primarily outbound — you'll spend the majority of your day making calls — but you'll also handle a portion of inbound patient inquiries
• Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forward
• Lead empathetic, solutions-oriented conversations that influence patients to take action on their accounts
• Handle a portion of inbound patient inquiries, providing account support and payment plan guidance
• Educate patients on PayZen's platform and the benefits of digital payment options
• Collaborate with providers as needed to resolve patient account issues
• Maintain accountability to core performance metrics including time on calls, collection outcomes, and service quality
• Identify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes