Customer Onboarding Specialist, Greenly
€35-40.3k
1+ day a week in office (9e arrondissement, Paris )
Intuitive carbon management and sustainability reporting
Open for applications
Intuitive carbon management and sustainability reporting
201-500 employees
Open for applications
€35-40.3k
1+ day a week in office (9e arrondissement, Paris )
201-500 employees
Company mission
To allow everyone to easily track their carbon footprint, so they can take part in the fight against climate change.
Role
Who you are
- You have experience in a customer-facing role within the SaaS industry
- Ideally - you have some experience managing a portfolio of clients
- Know both French and English flawlessly
- You are a great communicator, both in writing and verbally
- You have some knowledge of sustainability methodologies
- Are driven by helping others move forward. You enjoy understanding what other people need and helping them find solutions to allow them to continue growing
- Are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together
What the job involves
- As a Customer Onboarding Manager et Greenly, you will assume a pivotal role in steering the onboarding process to ensure seamless integration for our clients and cultivate long-term loyalty
- Building upon your prior customer-facing experience, preferably within a SaaS company, you'll guide clients through onboarding sessions via video meetings, phone calls, and email communications
- You’d be joining a close-knit support team in a dynamic and international setting. Currently a team of seven, we have ambitious growth goals for 2025 and are dedicated to fostering an inclusive environment where everyone’s ideas are valued, and team members actively support one another
- The Support and Onboarding teams serve as the “eyes and ears” of Greenly. They help us maintain direct contact with customers and uncover insights that drive strategic opportunities across the company. As Greenly grows, these teams play an increasingly central role, turning customer satisfaction into a catalyst for company-wide success and collaboration
- Conduct Onboarding sessions: Perform video meetings and phone calls to conduct onboarding sessions, complemented by ongoing support through email, ensuring clients gain a comprehensive understanding of our platform
- Lead implementation phase: Take charge of leading clients through the implementation phase, actively ensuring progress and timely adherence to deadlines, while maximizing the value derived from our services
- Cross-functional collaboration: Collaborate with cross-functional teams, including Product Specialists, Sales, and Climate Experts, to provide informed support, gather insights for continuous improvement, identify business opportunities, and foster long-term loyalty
- Monitor and prioritize progress: Keep a close eye on onboarding progress, prioritizing tasks to exceed customer expectations at each step of the implementation journey
- Proactive problem solving: Identify potential issues and opportunities in the onboarding process and take the initiative to implement solutions, ensuring a smooth client experience and the company’s progression
- Clear and effective communication: Transform client questions into clear and concise answers, elevating their onboarding experience
- Environmental commitment: Shows a sincere commitment to the environment and a keen eagerness to become an expert in the subject matter
Application process
- Have an introduction call with Sabina, our Talent Acquisition Manager
- Prepare and submit a case study (1h preparation time)
- Present your case study to Dylan, Onboarding TL
- Meet Antoine, Onboarding Senior TL
- Meet Geneviève, our Head of Scaling Operations
- All roles require the validation of a reference, which we will ask for once we confirm our decision to have you onboard!
Our take
Carbon accounting is a complex process that takes significant time and investment. However, such monitoring is an essential step for businesses to move towards a sustainable future. Greenly offers a tailored service that instantly allows businesses to track their carbon footprint and make impactful changes to reduce it.
Greenly's AI-powered system tracks emissions across all business functions, and provides suggestions on how best to reduce them. In addition, its consultants accompany businesses in their carbon accounting journey and check that the accounting is accurate before releasing GHG reports.
Looking to the future, Greenly has a vast potential target market, as more and more businesses seek to reduce their emissions. And its proving a success, having expanded on a global scale to serve over 2,500 clients and with new funding its looking to expand its name further and capture even more clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2024
$52m
SERIES B
Apr 2022
$24m
SERIES A
Total funding: $79.4m
Company HQ
Midtown South, New York, NY
Leadership
Alexis Normand
(Co-Founder & CEO)Previously Co-founder and CEO of Embleema, an Investor and Advisor at Meenta and AceUp, and a Mentor at Techstars.
Matthieu Vegreville
(Co-Founder & COO)Previously a Financial Auditor at EY. Worked as an Analyst then Head of Patient Solutions at Nokia, and also took on Data Scientist roles for Withings and Embleema.
Arnaud Delubac
(Co-Founder & CMO)Previously founded Le Monde Histoire, and co-founded Planshot. Worked in Marketing and Communications at Embleema, as well as in Digital Communications for the French prime minister in 2018, and for the secretary of state in 2019.
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