Senior Customer Marketing Specialist, ServiceTitan
CA$85.7-128.5k
+ Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
CA$85.7-128.5k
+ Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5+ years of experience in customer marketing, communications, or customer engagement
- Bachelor’s degree in Marketing, Communications, or a related field
- Strong project management skills, with the ability to manage multiple campaigns, marketing calendars, and execution deadlines
- Proven experience working with marketing automation platforms and CRM systems (e.g., HubSpot, Marketo, Salesforce)
- Ability to analyze customer engagement data and optimize strategies based on insights
- Excellent writing and content development skills, with the ability to craft compelling customer communications
- Familiarity with data segmentation, database management, and supporting data-driven marketing strategies
- Experience or strong ability to manage time-sensitive, critical communications with accuracy and professionalism
- B2B SaaS experience preferred
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- We’re seeking a talented, data-driven Senior Customer Marketing Specialist to drive customer communications, education, and engagement. Reporting to the Senior Manager, Customer Marketing, this role plays a critical part in ensuring timely, targeted, and relevant customer communications, while closely supporting the data and technical needs of the Customer Marketing team
- The Senior Customer Marketing Specialist will collaborate with the larger ServiceTitan team to ensure messaging consistency while supporting the implementation of data-driven lifecycle marketing strategies
- The Senior Customer Marketing Specialist is an important role on the marketing team. The person in this role will be responsible for crafting compelling and effective customer communications that support our brand and drive customer engagement, with a strong focus on utilizing data and marketing automation to optimize customer journeys
- Develop and execute customer marketing strategies that enhance engagement, retention, and product adoption
- Create and manage customer communication campaigns across multiple channels, including email, in-app messaging, customer newsletters, and social media
- Monitor and analyze customer engagement data, using insights to optimize communication strategies and campaign performance
- Collaborate with cross-functional teams, including Product, Content, Customer Success, and Sales, to ensure all communications align with customer needs
- Lead the development of educational content and engagement programs that help customers maximize software adoption and success
- Support the Customer Marketing team in defining and maintaining clean, scalable customer data infrastructure for targeted marketing campaigns
- Partner with Product and Engineering teams to support accurate data pathways for real-time customer communication
- Assist in the oversight of database tools and systems, enabling efficient segmentation and reporting
- Draft and deliver clear, actionable messaging for technical updates and service information, maintaining brand voice and tone
- Stay up to date on industry trends and best practices, bringing fresh ideas to improve customer communication strategies
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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