Customer Experience Partners Associate, Mediaocean
$45-55k
The mission-critical platform for omnichannel advertising
Job no longer available
The mission-critical platform for omnichannel advertising
1001+ employees
Job no longer available
$45-55k
1001+ employees
Company mission
Mediaocean's mission is to help omnichannel advertisers consolidate their media intelligence, management, and finance into a single platform.
Role
Who you are
- 0-2 years of administrative, support, or client service experience
- Experience in media preferred
- Experience with agency systems, media/digital accounting platforms, or related software/applications a plus
- Excellent attention to detail and demonstrated ability to troubleshoot, problem-solve and manage expectations
- Experience with, or ability to interpret product technical specifications
- Strong research and analytical skills
- Strong interpersonal and communication skills, both verbal and written
- Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
- Demonstrated ability to retain knowledge and apply learnings towards client needs
- Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
- Sense of energy, pride, and ownership in your performance
What the job involves
- Customer Experience Associates provide application support by identifying, researching, troubleshooting, and resolving application questions and issue, relevant to the platform they support
- Monitor, route, and answer incoming support calls, tickets and chats
- Interact daily with Mediaocean end users
- Apply knowledge of Medioacean applications to interpret and resolve client support issues
- Serve as a proficient Associate Analyst for our clients; delving into client and vendor processes, serving as the expert from a functional level
- Manage and monitor escalated system issues
- Grow into client-facing responsibility, including on-site client support to ensure end-users are confident and knowledgeable on our systems
- Support our applications by testing our technology and updating support collateral
- Manage administrative tasks related to supporting system applications
- Participate in independent and team lead knowledge exercises, culminating in platform certification
- Assisting and supporting system applications by testing and documenting research
- Work collaboratively with various internal teams to consult or assist in client-specific projects
- Comply with internal and external SLAs and strive to meet and exceed established support metrics
- Become a subject matter expert on Mediaocean APIs offerings and serve as the point of contact, both internally and externally, for all Connect integration inquiries
- Understand how clients consume and use Mediaocean data, and work with internal teams to anticipate and execute on our clients’ unique needs
- Ability to own integration partnerships and escalate/expedite issues, as needed
Our take
Advertising used to be a simple process, with campaign formats existing of TV, print, and out-of-home, but the increased variety of digital devices these days has resulted in a demand for omnichannel advertisement. This is not only complicated due to needing to customize content for CTV, mobile, and other emerging content formats, but also because each campaign must be managed, financed, and analyzed for success.
Mediaocean provides an omnichannel advertisement management platform that facilitates the management of advertisement media buying for any format. In addition to media management, the platform also includes data analysis tools for the optimization of campaign success and a media accounting dashboard for the management of advertisement financing.
Whilst new omnichannel advertisement platforms are appearing regularly, Mediaocean stands out with its end-to-end approach, as opposed to focussing on media buying, accounting, or data analysis like most competitors. Furthermore, whilst users can access Mediaocean's solutions through its unified platform, the company also provides APIs to allow for integrations with other advertising workflows and platforms.
Underscoring this end-to-end approach is Mediaocean's acquisition of Innovid in 2024. This will further expand Mediaocean's reach, as it merges its acquisition with another omnichannel business - Flashtalk - that it purchased in 2021. This portfolio merging will increase the control and choice advertisers have over data and decisions as to where ad spend goes.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2008
$30m
SERIES B
Jul 2007
$10.5m
SERIES A
Total funding: $40.5m
Company benefits
- Wellness and mental health - Workout classes, webinars, discounted gym memberships, healthy snacks, and Headspace subscriptions are combined with an Employee Assistance Program to provide extra support for our team members
- Parental benefits - Mediaocean provides maternity and paternity leave, fertility assistance, bonding leave
- Vacation - Take advantage of global PTO policies, paid holidays, and time off to volunteer and give back to local communities
- Retirement planning - 401K plans, pension plans, and superannuation plans help our global employees prepare for life after MO
- Healthcare - Competitive healthcare and insurance benefits for individuals and families vary by office location and country of residence
- Company culture - Holiday and summer parties, happy hours, weekly breakfasts, trivia nights, book clubs, career circles, and global philanthropy efforts are just some of our cultural programs at Mediaocean
Company HQ
Financial District, New York, NY
Leadership
Bill Wise
(CEO & Co-Founder)Previously founded Yobi and Click Ventures, and is Chariman at MediaWallah.
Salary benchmarks
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