Director of Renewals, LogicMonitor
$210-245k
More information about location
Hybrid observability powered by AI
Job no longer available
Hybrid observability powered by AI
1001+ employees
Job no longer available
$210-245k
More information about location
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor’s degree required
- 10+ years of experience with Renewal/Sales in a SaaS environment required
- 4+ years of people leadership experience, including managing managers or senior ICs
- Proven success owning or materially influencing GRR/NRR in a scaled ($100M+ ARR) environment
- Strong forecasting discipline with a track record of high accuracy and executive trust
- Experience building or maturing renewals functions, segmentation models, and operating cadences
- Ability to navigate and influence across Sales, CS, Finance, and Operations
- Proven track record of adopting and embedding AI-based systems and insights to improve team efficiency, forecasting accuracy, and customer outcomes
- Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines
- Ability to work in a semi-autonomous and fast-paced environment
What the job involves
- LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure
- LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments
- By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- The Renewals Director leads a team responsible for driving customer retention, revenue predictability, and operational excellence through the effective management of LogicMonitor customer contract renewals
- This role leverages AI-enabled tools and data-driven insights to streamline forecasting, automate processes, and identify churn risks or growth opportunities across the customer base
- This leader will lead and scale a team of Renewals Managers, bringing greater rigor to forecasting, consistency to execution, and clarity to ownership across the post-sale lifecycle
- Working cross-functionally with Customer Success, Sales, Finance, and Legal, the manager ensures a seamless renewal experience that balances customer satisfaction with commercial outcomes
- Ultimately, this position advances LogicMonitor’s mission to optimize customer value and scalability through intelligent, proactive renewal management
- Own company-wide renewal outcomes, including Gross Revenue Retention (GRR) and support of Net Revenue Retention (NRR)
- Define and operationalize a segmented renewal strategy (enterprise, mid-market, SMB/tech-touch as applicable)
- Lead and evolve the renewals function by owning the full lifecycle of SaaS contract renewals from forecasting to negotiation, ensuring efficiency, customer satisfaction, and predictable revenue outcomes
- Drive early risk identification and intervention frameworks to reduce churn
- Engage with key decision-makers to understand evolving customer requirements, resolve potential obstacles, and drive timely, value-oriented renewals
- Serve as a renewal subject matter expert, educating cross-functional teams on best practices, system updates, and the evolving role of automation and intelligence in the renewals process
- Be a commercial pricing, packaging, and offer expert. Advise and guide the team, customers, and partners on optimizing their investments
- Build and maintain a high-confidence renewal forecast across all segments
- Leverage AI-driven tools and analytics to forecast renewals, identify churn risk, monitor renewal / team performance, and surface cross-sell or upsell opportunities, using data insights to guide proactive engagement, decision-making, and operational scalability enhancements
- Implement consistent renewal hygiene, inspection cadence, and risk reporting
- Partner with RevOps/Finance to improve forecast accuracy and revenue predictability
- Coach and develop a high-performing team, fostering a culture of strategic thinking, data fluency, and continuous improvement. Empower team members to shift from transactional execution toward consultative account expansion and retention excellence
- Establish clear performance expectations, KPIs, and inspection rhythms
- Ensure appropriate capacity planning and coverage models as the business grows
- Collaborate cross-functionally with Sales, Customer Success, Account Management, Finance, and Legal to align renewal strategies with customer goals and business objectives, while ensuring seamless operational execution
- Partner with Customer Success and Sales on account health, success planning, and renewal readiness
- Align with Sales on expansion/upsell motion and commercial ownership
- Collaborate with Deal Desk, Legal, and Finance to streamline commercial terms and contracting
- Standardize renewal processes including timelines, playbooks, pricing guardrails, and approval workflows
- Drive adoption of tools (e.g., Salesforce) to create visibility and accountability
- Identify opportunities for automation and efficiency, particularly in lower-touch segments
- Ensure administrative and operational excellence, including accurate forecasting, timely completion of team goals, and compliance with company processes
Application process
- Anticipated Application Close Date: 05/12/26
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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