Customer Success Manager, Teamtailor
Bilingual German/English Speaker
+ Bonus
All-in-one recruitment software platform
Open for applications
All-in-one recruitment software platform
201-500 employees
Open for applications
+ Bonus
201-500 employees
Company mission
To build software that provides the best user experience and help companies and people interact better.
Role
Who you are
- Experience in SaaS
- Experience in HR or Recruiting
- Customer Success Experience
- Experience in project leading, especially complex projects
- Communication, listening, collaboration, adaptability, empathy, and negotiation skills
- Engaged, creative and solution-oriented
- Have the mindset willing to learn and try new things
- Ability to adapt to a fast-paced environment and rapidly-changing market
- Fluent in German and English
- Extra plus for other languages
- Bachelor's or master's degree is a plus
- A ping pong professional... we're kidding! But we do like to play in our Stockholm Office
What the job involves
- Our mission is to have the most satisfied customers, and we are looking for a strong relationship builder to join our team and take care of our German & EU clients
- That's why we're expanding our Customer Success department and looking for a German/English-speaking Customer Success Manager to our Stockholm or Gothenburg Office
- Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand
- Implementing and onboarding new customers
- Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
- Working as a strategical advisor & being goal-oriented for our customers
- Working proactively with renewals
- Building strong relationships
- Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling 💰
- Tracking customer accounts to identify churn risk and working actively to prevent them
- Collecting and analyzing customer feedback and presenting it internally
- Collaborating to develop and improve ways of working with customer satisfaction
- Responsibility for your own customer base
- Incredible development opportunities
- The opportunity to work with the market's best product
Our take
Teamtailor is changing the way companies recruit online and approach employer branding, aiming to turn HR into heroes by prioritising exceptional experiences and making recruitment enjoyable. The all-in-one platform allows businesses to attract more candidates while effortlessly managing their applications.
With impressive results, 97% of Teamtailor's clients report that their hiring process is faster, showcasing the platform's effectiveness in streamlining recruitment. The intuitive design and user-friendly features allow for better collaboration within teams, ensuring that the hiring experience is both efficient and engaging.
Having received over £14 million in funding, Teamtailor is one of Europe's fastest-growing companies with over 150,000 users and counting. It has expanded and has clients across all markets and sizes, including HBO Europe, Daniel Wellington, and LadBible.
Steph
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (1 round)
Feb 2020
$19.4m
Total funding: $19.4m
Company benefits
- A fixed salary and a generous uncapped commission model that rewards people who are motivated and perform well
- Development opportunities in a fast-growing environment, continuous training, and support
- Paid holidays and the chance to attend our yearly 3-day company trip to a secret destination all covered by us
- Tons of team events, celebrations, weekly competitions, rewards, and Pizza Friday for you who like challenges
- A starter kit which includes a Macbook Air+ iPhone, the must-have Teamtailor outfit including a tote bag, t-shirt, sweater, hoodie..
Company HQ
Katarina-Sofia, Stockholm, Stockholm County
Leadership
Erik Andersson
(Co-Founder & CEO)After working in Investment, Analysis, and Business Development, they served in Product Development at Mynewsdesk. They co-founded Teamtailor in September 2013, and have worked as CEO since September 2020.
Richard Tifelt
(Co-Founder & Developer)Before co-founding Teamtailor, they worked as a Developer at Mynewsdesk for 7 years and then at Stockholm/Sweden Web Solutions AB for 5 months.
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