Digital Customer Success Manager, Aircall

French Market

Salary not provided
Junior and Mid level
Paris
Aircall

Cloud-based call centre and phone system

Open for applications

Aircall

Cloud-based call centre and phone system

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Open for applications

Salary not provided
Junior and Mid level
Paris

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Company mission

To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

Role

Who you are

  • A first experience in a sales and/or Customer Success Management position is required
  • Excellent verbal and written communication skills
  • Native in French is a must
  • Bilingual in English is mandatory
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated

What the job involves

  • Customer Success Manager is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed
  • You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall to join our multicultural team
  • Oversee a pool of customers and drive them to successful value realization
  • Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
  • Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
  • Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
  • Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
  • Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
  • Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
  • Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
  • Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
  • Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
  • Share new ideas to delight our customers

Share this job

View 56 more jobs at Aircall

Insights

Top investors

0% employee growth in 12 months

Company

Company benefits

  • Food Allowance
  • Snacks & Drinks
  • Medical Insurance
  • Flexible remote policy
  • Retirement Savings Plan
  • Outings & Events
  • Fitness Fund
  • Commuter Benefits
  • Referral Bonus

Funding (last 2 of 6 rounds)

Jun 2021

$120m

SERIES D

May 2020

$65m

SERIES C

Total funding: $225.6m

Our take

Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.

Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.

The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle