IT Support Specialist, Deeploi
2nd Level Security
IT-as-a-service solutions
Open for applications
IT-as-a-service solutions
21-100 employees
Open for applications
21-100 employees
Company mission
To become the #1 IT OS for smart companies.
Role
Who you are
- Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security
- Hands-on experience with MDM systems (security policies, application control, conditional access)
- Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs)
- Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz
- Customer-focused, patient, and committed to a security-first mindset
- Hands-on, proactive, and solution-driven in your daily work
- Fluent in English (C1)
What the job involves
- Be the main security escalation point for our customers and our 1st-level support team
- Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions
- Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace)
- Run security audits and compliance checks and guide customers on implementing best practices
- Help improve and automate security and support processes across IT Ops
Our take
Deeploi is building an all-in-one IT platform set to enable businesses to streamline the entire scope of their IT operations, removing everyday IT-related pains and increasing the overall efficacy of IT teams. The rapid shift to hybrid/remote work environments has posed an increasing complexity in the SaaS environment, especially for SMEs. Deeploi’s solution will support these companies, so they are able to flourish in the evolving ecosystem and remain competitive.
Since closing a pre-seed funding round in 2023, the company has seen rapid growth, acquiring over 30 customers and scaling to over 20 employers across two offices. Now, with even more funding, the company is ready to expand its product and engineering, IT Support and go-to-market teams, while also further developing its platform to fit the tech stack of the modern, cloud-native companies it serves.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jan 2024
$6.5m
SEED
Mar 2023
$3.6m
SEED
Total funding: $10.1m
Company HQ
Mitte, Berlin, Germany
Leadership
Julian Lübke
(Co-Founder & CEO)Former COO of McMakler and Head of International Operations at Helpling.
Philipp Hoffmann
(Co-Founder & CPO)Former Managing Director at both Spjder and Biscuit.
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