Customer Success Manager, Bitgo
EMEA
+ Bonus + Stock Options
Digital asset financial services for instuitutions
Open for applications
Digital asset financial services for instuitutions
501-1000 employees
Open for applications
+ Bonus + Stock Options
501-1000 employees
Company mission
BitGo's mission is to deliver trust in digital assets.
Role
Who you are
- 6+ years of work experience Customer success and GTM
- Past project management experience
- Multi-channel leadership experience
- Experience building and scaling Customer Success operations
- The ability to optimally influence and communicate cross-functionally
- Creative problem-solving abilities
- Passion for the Digital Assets market and technologies
What the job involves
- We are seeking a Customer Success who will be responsible for generating new revenue opportunities and driving the strategy of our client relationships, improving the adoption and successful implementation of our solutions and services
- Develop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed
- Use product and industry knowledge to achieve results and develop innovative solutions
- Apply data to identify trends, promote key initiatives and remove barriers to success
- Treat customer success as a product at BitGo, improving and iterating on the internal and external customer experiences
- Lead end-to-end project plans and ensure delivery of crucial success plans
- Capture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team
- Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans
Salary benchmarks
Our take
The digital asset industry is maturing, with asset companies looking to shore up their positions by adding secure custody capabilities. This is good news for BitGo, an independent, regulated cryptocurrency custodian company providing security, custody, and liquidity solutions.
BitGo’s flagship multi-signature wallet solution helps its clients mitigate risk and optimise capital efficiency. The company has subsequently expanded to also cover a number of areas that are critical for any holder of major crypto assets, like portfolio and tax management. In this, BitGo was smart to focus exclusively on institutional clients: there’s a huge appetite among larger players to expedite the mainstreaming of crypto, and they’ll need precisely BitGo’s tools to get there.
BitGo was in talks to be acquired by PayPal, and most recently, by Galaxy Digital, which speaks to a strong institutional confidence in the crypto wave. Despite a rocky 2024 for the digital assets (which now sees BitGo suing Galaxy Digital for pulling out of the acquisition deal), BitGo has manoeuvred itself into a central position to capitalise on what, now, seems a near-inevitable period of mass adoption.
Exemplifying this, the BitGo Ventures wing of the company was launched in 2024 to partner with and invest in cutting-edge blockchain and fintech startups, whilst the company saw revenue rocket to $4.19 billion in H1 2025. It completed an IPO bid in Q1 26, which is fitting considering its growth
Freddie
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$100m
SERIES C
Oct 2018
$16m
SERIES B
Total funding: $170.5m
Company benefits
- Company-paid medical, dental, and vision plans
- Catered lunches, fresh snacks, and gourmet coffee
- Commuting made easy with company-paid Caltrain passes
- Competitive compensation, stock options, and 401k plan
- Top-end computer equipment to power your work
- Flexible vacation time
- Remote/hybrid friendly with physical location workspaces
Company HQ
Downtown, Sioux Falls, SD
Leadership
Mike Belshe
(Co-Founder & CEO)Previously Director of Engineering at Good Technology, who went on to found Cookout Software - and then move to Google as a Software Engineer/Development Manager when the latter company bought out the startup. Has served as BitGo CEO for over a decade.
Ben Davenport
(Co-Founder & Advisor)Has spent time as a Software Engineer at Microsoft, Google, and Facebook, and worked on algorithm development at Hudson River Trading. Additionally co-founded and led Beluga, a mobile group messaging solution that was ultimately bought by Facebook, and became Facebook Messenger.
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