Staff Product Manager, GoFundMe
Donor Experience
$185-240k
+ Equity
More information about location
2-3 days a week in office
Social fundraising platform
Be an early applicant
Social fundraising platform
501-1000 employees
Be an early applicant
$185-240k
+ Equity
More information about location
2-3 days a week in office
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- Proven expertise: 7+ years of product management experience, with an expertise on building end user experiences that increase engagement and retention
- Customer empathy: You start with the customer first, understanding them, empathizing with their experience, and driving relentlessly to improve it
- Craft: You have strong design principles, technical and analytical skills. You can work with designers and engineers to influence the product to address user needs with the ability to run A/B experiments, interpret data and translate insights into actionable strategies
- Execution: You deliver. You have a good grip on the project related aspects of your product (time, quality, resources, and scope), you maximize your resources for impact, and you think about the long term needs and are able to balance those with short term gains and speed to market
- Team orientation: You mobilize others. You execute by enabling alignment, garnering support, unity, and executing through efficient collaboration across teams and business areas
What the job involves
- Join us! GoFundMe is seeking our next Staff Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others
- We are seeking a strategic and innovative Product Manager to focus on building new Donor Experiences on GoFundMe to drive donor acquisition, enhance donor engagement, and foster long-term retention
- The ideal candidate will have a strong background in product management with a passion for creating user-centric experiences and driving platform growth
- Help Donors realize their place in the giving community and create habits to encourage a long lasting relationship within the community
- Enhance search functionality to help donors discover causes and fundraisers that resonate with them
- Use machine learning to offer personalized fundraiser recommendations based on donor behavior and preferences
- Develop centralized cause hubs (e.g., disaster relief) to streamline discovery and engagement for donors on GoFundMe
- Leverage gamification elements such as badges, milestones, and leaderboards to create growth loops
- Implement a loyalty program that rewards repeat donations and long-term engagement
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company values
- Consider everything
- Do the right thing
- Spread empathy
- Delight the customer
- Give back
Company HQ
Centennial, Redwood City, CA
Articles
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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