Implementation Associate, Narmi
$80-90k
You will receive an equity option grant, and are eligible for performance-based cash and equity bonuses
Digital banking APIs for financial institutions
Be an early applicant
Digital banking APIs for financial institutions
101-200 employees
Be an early applicant
$80-90k
You will receive an equity option grant, and are eligible for performance-based cash and equity bonuses
101-200 employees
Company mission
To make world-class digital banking experiences accessible to everyone.
Role
Who you are
- 1-2+ years in a customer support, project management, or testing/QA role
- A customer-obsessed mindset dedicated to driving client value
- Demonstrated thoroughness and accuracy when tackling tasks
- Excellent communication skills and comfort in customer-facing contexts
- Curiosity to learn technical products and translate deliverables into customer impact
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
- B.A. or B.S. degree
What the job involves
- We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution
- Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line
- This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations
- You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi
- You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into
- Support Project Managers across critical delivery stages
- Partner with Project Managers to execute critical delivery tasks through live deployment
- Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
- Track and resolve technical inquiries in partnership with Engineering and Product
- Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams
- Build deep technical expertise in the Narmi platform
- Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
- Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
- Offer best-in-class guidance to financial institution staff regarding system capabilities
- Impact an evolving delivery team and digital platform
- Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
- Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
Our take
The digitisation of the banking world, led by the likes of Monzo, Wise and N26 and adopted by legacy banks, threatens to leave smaller institutions behind. With over half of Americans doing most of their banking online, and just under half of the banking market share held by banks outside the top 15, Narmi is allowing its clients to close this gap.
Narmi provides cloud-based technology to credit unions, regional and community banks, allowing them to provide secure digital onboarding and e-banking to consumers and small businesses. Today, financial institutions with billions of dollars in deposits use Narmi to increase profitability, deposits, and accounts.
The company has decided to target the grassroots, with whom local banks are more popular, particularly older customers who have only recently turned to digital banking. This approach has won it the confidence of Greycroft, NEA and Picus Capital, who co-led its 2022 Series B funding round. Narmi is using these funds to continue its impressive growth through several high-profile partnerships with the likes of Treasury Prime and First Bank.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$35m
SERIES B
Feb 2021
$20.4m
SERIES A
Total funding: $55.5m
Company benefits
- 401K matching
- Medical, dental, & vision insurance
- Student loan repayment assistance
- Family planning
- Volunteering time off
- Learning and development stipend
- Fitness & extra-curricular credits
- Commuter benefits
- Work from home stipend
- Work from anywhere August
- Team events, happy hours, & celebrations
Company HQ
NoMad, New York, NY
Leadership
Chris Griffin
(Co-Founder)Studied Finance and Operations at Georgetown. Worked as a Summer Analyst at Barclays and founded Undergrad Media whilst still a student. Joined Barclays's Equity Finance Trading division, and then moved to its Equity Synthetic Trading team. Co-founded Narmi in 2016.
Nikhil Lakhanpal
(Co-Founder)Studied Finance and Accounting at Georgetown. Spent 3 years at Citi as an Investment Banker before co-founding Narmi.
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