Senior IT Support Engineer, Brave

$105-120k

macOS

Linux

Windows

GSuite

Slack

Senior and Expert level

San Francisco Bay Area

Building a fast, privacy-oriented web browser

Job no longer available

Building a fast, privacy-oriented web browser

101-200 employees

B2CSecurityDeep TechSaaSAdvertisingBlockchain

Job no longer available

$105-120k

macOS

Linux

Windows

GSuite

Slack

Senior and Expert level

San Francisco Bay Area

101-200 employees

B2CSecurityDeep TechSaaSAdvertisingBlockchain

Company mission

To fix the web by giving users a safer, faster and better browsing experience - while growing support for content creators through a new attention-backed ecosystem of rewards.

Job

Company

Role

Who you are

The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment
Remaining cool under pressure is essential
Experience implementing corporate security controls such as those required for SOC 2
Experience with Google Suite Admin to help us implement tooling around user management
Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!)
Good working knowledge of Google Suite, Slack, GitHub
Deep knowledge of operating systems such as Mac OS, Windows, and Linux
Experience doing internal security audits
Demonstrate excellent organizational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation

What the job involves

As an IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with clients at all levels
Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux
A/V Support using Brave Talk, in house and remote
User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management
Hardware and Software Inventory Control and Purchasing and shipping
Managing user software such as backups
Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles
Doing security reviews of our vendors and responding to customer security inquiries that relate to IT

Our take

Brave, one of the most secure browsers on the market, has quickly built a reputation as a privacy-first champion. Free to use, it stands out for its commitment to blocking intrusive ads and trackers, while also offering a unique twist: users who opt in can earn rewards by viewing privacy-respecting ads.

The browser's popularity has surged, particularly in 2024, as it continues to tackle the everyday annoyance of web browsing. One of its latest innovations, blocking cookie consent popups, has struck a chord with users fed up with endless prompts.

With nearly 80M monthly active users, Brave is proving that privacy and speed can go hand in hand. The company claims it's three times faster than Google Chrome, and it's available on a wide range of platforms - Windows, Mac, Linux, Android, and iOS. With its recent influx of users, it'll be exciting to see what's next for the browser.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 3 rounds)

May 2019

$30m

SERIES A

Aug 2016

$4.5m

EARLY VC

Total funding: $37m

Company benefits

Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech
Highly competitive benefits, and generous home-office stipends
Fully remote team (no office, no commute)

Company HQ

SoMa, San Francisco, CA

Leadership

Brendan Eich

(Co-Founder & CEO)

Previously acted as CEO for Mozilla and has experience as a Software Engineer for MicroUnity and Silicon Graphics.

Brian Bondy

(Co-Founder & CTO)

Previously co-founded VisionWorks Solutions and has experience as a Senior Software Engineer for Mozilla and as a Software Developer Lead for Khan Academy.

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