Senior Product Manager, Spring Health

• You’ve worked for 4+ years in a product management capacity for tech-enabled services, and have worked in collaboration with technology and operations teams to deliver solutions for customer problems
• You have experience in healthcare or another regulated industry
• You have successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
• You have experience meeting directly with large enterprise customers and product users to deep-dive on requirements, present roadmaps, and demo product functionality
• You have experience planning for and running sprint ceremonies, ensuring the team is energized and inspired to work on the highest value product areas during each development cycle
• You have experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous and complex problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Desirable

• We're seeking a full-time Senior Product Manager, reporting to the Sr. Director of Product, to lead the strategy and roadmap for SpringWorks, our full-service workplace solution that helps Managers and HR Leaders build mentally thriving teams and workplace cultures
• This role requires balancing complex technical and operational challenges while ensuring an effortless user experience, driving both business success and meaningful outcomes for employees, managers, HR leaders, and Providers
• Some travel required (<25%)
• Spring Health HQ is in NYC, but we are open to remote candidates working east coast hours
• Define and drive the 6-12 month product strategy and roadmap for SpringWorks, aligning with Spring Health’s mission to create mentally thriving workplaces
• Anticipate evolving customer needs across Spring Health Customers’ HR teams, managers, employees, and dedicated clinicians—and deliver innovative solutions that scale operationally and clinically
• Define success metrics, track adoption, and iterate based on customer feedback and data
• Clearly articulate product impact to senior leadership and customers, tying updates to broader company strategy and business priorities
• Partner closely with Clinical Operations, Engineering, Design, Data Science, and Go-to-Market teams to launch and scale SpringWorks initiatives
• Foster strong alignment across teams by deeply understanding internal and external stakeholder needs and ensuring the delivery of measurable outcomes
• Work closely with Sales and Customer Success to demonstrate the value of SpringWorks early and often in customer engagements
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions
• Lead the full product lifecycle—from problem discovery to launch—ensuring SpringWorks features are high-quality, on time, and deliver real impact
• Translate business and clinical operations needs into clear customer and business problems for Engineering, Design, and Data Science
• Collaborate with operations, engineering, design, and data science teams to build and launch high-quality solutions that transform complex workflows into simple, streamlined processes
• Design and optimize product experiences that improve logistics, scheduling, and clinical workflows across the Spring Health platform for all SpringWorks use cases
• Proactively manage scope, risks, and dependencies to keep teams focused and productive
• Optimize and refine product development processes to ensure timely delivery of the most impactful features
• Build scalable systems that support growth in new customers and geographies while maintaining a seamless experience for all users
• What success looks like in this role:
• Clear, executive-level storytelling around the strategic impact of SpringWorks
• Well-defined, 12-mo rolling product roadmap that aligns with stakeholders’ pain points
• Timely delivery of SpringWorks initiatives and product/feature iterations
• High customer adoption, customer satisfaction, and increased operational scalability
• Cross-functional team alignment