Director of Product Management, PagerDuty

• Minimum of 10 years in product management, with a proven track record of success in the software industry
• Experience applying data science and AI to deliver intelligent applications
• Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape
• Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams
• Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems,
• Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale
• Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability
• Exceptional analytical, strategic thinking, and problem-solving abilities

Desirable

• PagerDuty is looking for a Director of Product Management, AIOps, to lead the charge in building the industry’s best event orchestration and automation platform
• Our mission: reimagine how applications can operate reliably and autonomously at scale
• Events flow into PagerDuty from production systems, developer tooling, and customer service platforms enabling autonomous event intelligence
• Using machine learning and event-driven automation, AIOps will automatically detect, triage, and diagnose anomalies and mobilize specialized agents to remediate and SREs and developers only when they need assistance
• In this high-impact role, you’ll own the vision, roadmap and delivery of our rapidly evolving AIOps product—developing the next generation of intelligent event management and a seamless integration ecosystem
• You’ll shape how PagerDuty Operations Cloud, the leader in digital operations management, delivers automatic detection, diagnosis, remediation and learning across digital environments of the world’s leading brands
• This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership
• You’ll report directly to the SVP of Product Management to set our strategic direction with peers leading Incident Management and AI & Automation product areas
• To succeed, you’ll inspire a high-performing team to deliver exceptional value to our customers—and drive growth for PagerDuty
• Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations
• Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes
• Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources
• Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR)
• Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience
• Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models
• Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources
• Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company
• Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale
• Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics
• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader