Technical Writer, Medius

• 3+ years of industry experience as an effective technical writer
• Bachelor’s degree in English, Technical Writing, Communications, or a related field
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation for multiple audiences
• Possesses exceptional written and verbal communication skills, with keen attention to detail and fluency in English
• Broad understanding of technical concepts related to information technology
• Capable of managing multiple projects independently while thriving in collaborative team settings
• Proactive mindset with a passion for continuous improvement and learning
• Proficient in utilizing GPT and other artificial intelligence (AI) tools
• Interest in user experience and product discovery to enhance user onboarding and engagement
• Experience writing markdown or reStructuredText and working with the Docs as Code approach will be an asset
• Previous software development experience will be an asset
• Knowledge and experience using Atlassian Jira and Confluence, Microsoft Office, or similar tool will be an asset
• Fluency in multiple languages is a plus

• Develop Comprehensive Documentation and User Guides: Create detailed and organized documentation that adheres to organizational standards, including in-depth user manuals, how-to guides, and FAQs tailored for Medius products to help users effectively navigate and utilize the software
• Create Engaging Tutorials and Onboarding Materials: Develop engaging video tutorials and short animated screenshots for documentation and create thorough onboarding materials to aid users in understanding and maximizing the software’s features
• Maintain Consistent Voice and Style: Ensure consistent voice and style across all user documentation, maintaining brand coherence and readability, while collaborating closely with teams to review and enhance content for clarity, accuracy, and usability
• Update Documentation: Ensure all user documentation is consistently updated with the latest product releases and updates
• Deep Product Understanding: Obtain a thorough understanding of Medius products to simplify complex information into clear, polished, and engaging content. Collaborate across departments to research, outline, write, and edit documentation, independently gathering insights from subject matter experts to develop and organize manuals and process documentation

• Flexible working hours
• Essential software and equipment

Total funding: $2.8m

In the US, invoice fraud is on the rise with companies losing an average of $300,000 annually to fraudulent invoices. There is a lack of visibility with one in four finance professionals unaware or unable to estimate the cost of invoice fraud to their business, most likely due to messy paper trails that plague the invoice process.