Customer Experience Operations Business Analyst, Calendly

$90.8-147.5k

+ Quarterly Corporate Bonus program and equity awards. Salary dependent on location

SQL
JavaScript
Python
Tableau
Looker
R
Excel
Salesforce
BigQuery
Zendesk
Zapier
Senior level
Remote in US

More information about location

Calendly

Automated appointment scheduling

Be an early applicant

Calendly

Automated appointment scheduling

501-1000 employees

B2CB2BEnterpriseInternal toolsProductivitySaaSMobileAutomation

Be an early applicant

$90.8-147.5k

+ Quarterly Corporate Bonus program and equity awards. Salary dependent on location

SQL
JavaScript
Python
Tableau
Looker
R
Excel
Salesforce
BigQuery
Zendesk
Zapier
Senior level
Remote in US

More information about location

501-1000 employees

B2CB2BEnterpriseInternal toolsProductivitySaaSMobileAutomation

Company mission

To provide broad and deep support for various meeting scenarios, and make scheduling easier and more efficient.

Role

Who you are

  • 5+ years of experience in Data Analytics, Business Intelligence, or Customer Experience Operations departments
  • Experience with Zendesk, Salesforce, Chatbots, Google BigQuery and related systems
  • Proficiency in data visualization tools (e.g., Tableau, Looker, etc) and advanced Excel skills
  • Experience with SQL, Python and querying databases to retrieve and analyze large datasets
  • Ability to work independently, manage multiple tasks, and prioritize in a fast-paced environment
  • The ability to operate effectively in gray areas where processes have yet to be completely defined (and to help define those processes!)
  • Experience managing complex projects to a deadline
  • Familiarity with customer experience metrics such as NPS, CSAT, and CES
  • If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey

Desirable

  • Bachelor’s degree in Data Science, Statistics, Mathematics, Business Analytics, or a related field
  • Familiarity with automation tools and scripting (e.g. R, Javascript, Zapier, Workato)

What the job involves

  • Well, we are looking for a CX Operations, Business Analyst III who will bring a hunger to ask tough questions, measure what matters and help us iterate our systems and processes towards success
  • You will report to the Sr. Manager of CX - Systems & Analytics and will be responsible for ensuring our CX department has well implemented dashboards and reporting mechanisms, and that our company has access to timely, accurate, relevant and proactively persuasive insights to efficiently drive our department forward
  • You will be a master of all things data and will help our department convert insights into action
  • You will work closely with our CX leadership as well as leaders from across the business to support and implement high-quality, data-driven decisions while ensuring data accuracy and consistency
  • They should have a hunger to ask tough questions, measure what matters and help us iterate our systems and processes towards success
  • This is an exciting opportunity to join a growing team that will influence Calendly’s direction and growth
  • Analyze business data to provide insights into Customer Experience and Success, answering key questions and driving data-driven improvements
  • Partner with the Revenue Operations, Marketing, and Data organizations to discover insights that will uncover optimization opportunities
  • Conduct ad-hoc analysis to support business needs, including segmenting customer data and identifying potential opportunities to enhance the customer journey
  • Present complex data and trends through clear and insightful dashboards and reports to support business strategy

Our take

Calendly is a cloud-based scheduling service that is straightforward to use. It allows around 10 million customers per month to connect and make appointments based on their available times without having to send emails back and forth.

The platform offers four different plans - allowing individuals, small companies, and large enterprises alike to make use of these services. Calendly's growth to date been based mostly around a very organic strategy. Its invites become links to Calendly itself, so people who like it can, and do, start to use it.

There are a handful of competing products on the market, including offerings from Doodle and Microsoft, but Calendly's customer-friendly design has won it attention and allowed it to carve itself a space in the field. Impressive funding has contributed to the company's expansion, allowing it to capitalize on the increasing popularity of home and hybrid working.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Funding (2 rounds)

Jan 2021

$350m

SERIES B

Apr 2014

$0.6m

SEED

Total funding: $350.6m

Company benefits

  • Quarterly Bonus
  • Equity
  • Home Office Setup
  • Technology
  • Pick Your Own Perk
  • Flexible Time Off
  • Vacation Stipend
  • Parental Leave
  • Health and Wellbeing
  • Fun Community Events
  • 401k Company Match

Company values

  • Start With Human - We understand that our decisions and actions impact real people. We actively pursue and thoughtfully consider the input of others. We treat everyone with genuine respect. We seek to understand first and acknowledge the work that has been done before offering new ideas.
  • Find A Way We never settle, constantly looking to improve everything we do. We take on new challenges head-on, refusing to be paralyzed by complexity. We are both scrappy and creative. We take action, adapt quickly and persevere in the face of obstacles until meaningful progress is made.
  • Focus Wisely - We recognize that all things do not matter equally. We are highly analytical in our approach, digging deep to discover the top priorities. A bootstrapped mentality keeps our focus on what is most important. We think “lean,” act resourcefully and refuse to compromise on quality.
  • Strive For Excellence - We are self-starters who crave empowerment, actively pursue opportunities for impact, take initiative and swing big to move the needle. We embrace both personal accountability and transparency. We take ownership for results—good or bad—and learn from them.

Company HQ

Atlantic Station, Atlanta, GA

Leadership

Having studied at the University of Georgia, they worked as an IBM Sales Rep and for Perceptive Software, Vertafore, and EMC as an Account Manager. They left the latter in 2014, having founded Calendly in February 2013.

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