Seller Engagement Associate, Amazon
German Speaker
More information about location
5 days a week in office
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
More information about location
5 days a week in office
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Proficiency (C1 level) in English and German
- Previous working experience within a customer service /contact center environment
- Computers & Internet skills, specifically in MS Office Excel
Desirable
- Other EU languages such as Italian, French or Spanish would be an advantage
- Business acumen in areas of Global e-commerce and retail
- Good data analysis skill
- Effective communication, composure, and professional attitude
- Process improvement awareness and experience
- Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good attitude
What the job involves
- The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs
- Demonstrate effective, clear and professional written and oral communication
- Provide prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues
- Maintain expected performance metrics such as quality, productivity, first contact resolution, and attendance
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions
- Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms
- You will speak with Sellers in different countries via phone and email and use various internal tools
- You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
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