Account Manager, Lillio
CA$65-105k
OTE
CA$65k
BASE
More information about location
Childcare center software
Open for applications
Childcare center software
101-200 employees
Open for applications
CA$65-105k
OTE
CA$65k
BASE
More information about location
101-200 employees
Company mission
To elevate early childhood programs with innovative design, quality content, and professional growth opportunities, delivering joyful learning experiences for all children.
Role
Who you are
- 3–5+ years of account management, sales, or customer-facing experience in SaaS or a related industry
- Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals
- Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth
- Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions
- Excellent relationship-building skills across diverse personas (owners, directors, operations staff)
- A self-starter who thrives in a fast-paced environment and takes ownership of outcomes
- Energized by targets and metrics - you're motivated to hit goals, not just participate in the process
- Genuine passion for helping small business owners succeed
- Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!
What the job involves
- We're looking for a driven, consultative Account Manager to join our team and take ownership of expanding adoption of Lillio's platform across our existing customer base
- Reporting to the Manager, Account Management, this is an exciting opportunity to directly influence revenue growth while building genuine, lasting relationships with childcare owners and directors
- As a trusted advisor within your portfolio, you'll balance deep relationship management with a high-volume, proactive outreach motion - uncovering expansion opportunities, driving product adoption, and helping customers unlock more value from Lillio every day
- [~30%] Own and grow a portfolio of high-value existing customers
- Build trusted, long-term relationships with a select book of high-value accounts
- Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction
- Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform
- Host webinars, training sessions, and best-practice workshops to drive engagement
- Act as a go-to advisor, ensuring customers see measurable impact on their operations and growth
- Lead renewal conversations and proactively mitigate churn risk
- [~70%] Drive expansion and adoption across the broader customer base
- Use segmented data and insights to identify accounts that are underutilizing Lillio's platform
- Execute targeted outreach campaigns, tailoring the value proposition to each customer's needs and goals
- Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities
- Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption
- Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand
- Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement - not just activation
- Achieve and exceed monthly expansion targets, contributing directly to Lillio's growth
Our take
Early childhood education plays a pivotal role in a child's developmental journey, yet unlike the advancements witnessed in later stages of education due to digitization, this crucial phase has seen limited progress.
Lillio, formerly HiMama, offers a transformative solution for educators, enhancing classroom planning and enabling seamless sharing of progress with parents. By engaging the entire family in the learning process, Lillio's software fosters a holistic learning experience. Additionally, the software streamlines childcare centre management, automating tasks and cutting costs, thus freeing up valuable time for teachers.
Much like other specialized software providers, Lillio is bolstering its revenue streams through ventures into payment services. While competition looms from rivals like Procare, a legacy software provider backed by private equity, and startup Brightwheel, Lillio's potential market encompasses over a million daycare operations in North America. This expansive landscape bodes well for the impressive growth prospects of all three companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$50.1m
SERIES B
May 2020
$3.6m
EARLY VC
Total funding: $59.2m
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Alana Frome
(Co-Founder, President & CTO)More than 10 years of software development experience including as employee #2 at Evisors (now Firsthand).
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