Client Delivery Director, BetterUp
$194.4-270k
Salary dependent on location
More information about location
2+ days a week in office (Mission Street, CA, West 42nd St, NY or East 5th St, TX)
AI-driven employee coaching platform
Open for applications
AI-driven employee coaching platform
1001+ employees
Open for applications
$194.4-270k
Salary dependent on location
More information about location
2+ days a week in office (Mission Street, CA, West 42nd St, NY or East 5th St, TX)
1001+ employees
Company mission
To unlock greater clarity, potential, purpose, and passion for every one of their members, with an innovative approach to coaching and leadership development.
Role
Who you are
- 10+ years of software and/or service delivery experience (execution and/or leadership)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Minimum 20% travel required (client onsite travel)
- We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work
- We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply
What the job involves
- As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients
- Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients
- Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements
- Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency
- Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership
- Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement
- Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement
- Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes
- Owns the triage and cascade of communications and change management across customer and internal stakeholder groups
- Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product
- Champion Voice of Customer with BetterUp’s product and go to market leadership
- Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders
- Our team thrives at the intersection of human expertise and AI capability
- As an AI-forward company, adaptation and continuous learning are part of our daily work
- These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation
Application process
- During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact
Our take
Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially in improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.
BetterUp connects employees with online career coaches, working directly with companies to improve mental health and enthusiasm in the workplace. The online service leverages AI analysis of questionnaire results to match employees with personalised video coaching sessions and career development services, providing support in areas often neglected by employers, such as sleep, parenting, and overall mental fitness.
BetterUp has seen substantial success and has the world's largest network of coaches (with over 3,000), offering coaching in 46 languages across 90 countries. It's also offering AI coaching to keep pace with digital demand for contextual, tailored insights. The multi-unicorn company has ample opportunity for further growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
SERIES E
Feb 2021
$125m
SERIES D
Total funding: $579m
Company benefits
- Medical, dental, and vision benefits
- 401k
- Flexible Time Off
- Paid parental leave
- Personalized BetterUp Coach
- $360 each year for wellness programs
- Annual $1K learning and development stipend
- Equity package
- 5 volunteer days and 4 paid Inner Work™ days a year
Company HQ
Govalle, Austin, TX
Leadership
Alexi Robichaux
(Co-Founder & CEO)Studied Political Science at USC, and then worked in Business Insight at the Walt Disney Company. Was a Product Manager at Socialcast, and Director of Product Management at VMware.
Eduardo Medina
(Co-Founder & COO)Studied Business at USC and Berkeley's Haas School of Business. Worked as an Associate Consultant at Bain, and as an Associate at Altamont Capital Partners.
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