Project Coordinator, Myenergi

Salary not provided

Junior and Mid level

Remote from UK

Renewable energy product manufacturer

Job no longer available

Renewable energy product manufacturer

101-200 employees

B2CEnergySustainabilityManufacturing

Job no longer available

Salary not provided

Junior and Mid level

Remote from UK

101-200 employees

B2CEnergySustainabilityManufacturing

Company mission

To change the world through green technology.

Job

Company

Role

Who you are

Comfortable speaking to customers over the phone
A good understanding of Customer Service Level Agreements and Key Performance Indicators
Ability to meet deadlines, targets and schedules
Excellent organisational and time management skills
Excellent communication and interpersonal skills, both written and verbal
Ability to work effectively both independently and as part of a team
Able to plan and take responsibility for approximately for multiple projects simultaneously as part of a delivery team
Able to work in a busy and demanding environment
Capable of working from home unsupervised and ensuring daily tasks are completed
Computer literate and confident using full Office 365 suite
Positive disposition who enjoys working in a high-paced growth environment
Previous experience of working in a Customer Contact Centre within the EV Industry is desirable but not essential - training would be provided to suitable candidates
Experience of solar photovoltaic and battery storage installations is desirable but not essential - training would be provided to suitable candidates
Past background of service delivery in a geographical environment

What the job involves

The Project Co-ordinator is a key role within the delivery workstream and will report directly to the Field Operations Support Manager
Working alongside the Project Engineers as part of the Project Delivery Team, the role will be responsible for monitoring and organising the day to day of our field engineers, ensuring myenergi installations delivers a consistent, high-level of service to all customers and stakeholders operating in a new and exciting industry
Provide administrative support to customers, installation engineers & supervisors
Coordinate multiple engineers schedules, resources and equipment effectively, ensuring deadlines are met
Work with colleagues as a team to achieve team SLAs & KPIs
Liaise with customers to define their installation/project requirements
Ensure customers' needs are met
Support the Project Engineers with project delivery
Use and update all IT systems, as required, to ensure accurate data is recorded
Track and monitor the progress of works from inception to practical completion, managing any follow up work
Provide first line customer installation technical support
Continuously review projects to identify outstanding works
Schedule and allocate outstanding work to ensure projects are fully completed
Ensure work orders are practically completed and systems are updated in real time with accurate, detailed quality information, with particular attention to costs
Work closely with the installation teams and supervisors to monitor and analyse productivity to identify gaps or inefficiencies in resources

Our take

Renewable energy is the future for a better planet, this was something Myenergi co-founders Lee Sutton and Jordan Brompton anticipated when they began their Myenergi journey in 2016. Since its inception, the business has become renowned as one of the fastest-growing eco-tech firms and is the world's first eco-smart electric vehicle charging device pioneer.

Myenergi's eco-smart technology supplies tens of thousands of homes and businesses with its suite of renewable energy products and devices. Each of these supports its National Grid while giving users the power to control their flow of energy.

Due to its rapid growth, the Scallingborough-based company has ambitious plans to continue its global expansion. Though 2024 was a tough financial year for the company, it continues its mission to put British manufacturing back on the world stage.