Manager of Site Reliability Engineering, Ivanti
IT service and asset management software
Open for applications
IT service and asset management software
1001+ employees
Open for applications
1001+ employees
Company mission
To be a global technology leader enabling organisations to thrive in the Everywhere Workplace.
Role
Who you are
- The ideal candidate has prior experience managing cloud-based SaaS applications and strives to solve traditional operations problems through automation and software. More so, the candidate must possess a high standard of excellence, have a strong customer focus, and is capable of technical deep dives into code, app servers, databases, load balancers, operating systems, and networks
- US citizenship and must be located domestically in the U.S
- A BSc or Master’s degree in Computer Science, a related field, or equivalent practical experience
- 10+ years of Site Reliability Engineering or DevOps experience in a cloud/SaaS environment
- 3+ years of leadership/managerial industry experience
- Experience building and managing geographically separated teams
- Experience developing and optimizing processes to improve stability, performance, and cost of SaaS products
- Experience developing and measuring key performance indicators, service level indicators, and service level objectives (Observability)
- Experience managing and troubleshooting Java and .NET applications on Kubernetes on public cloud platforms (AWS or Azure preferred)
- Experience with deployment pipeline tools such as Ansible, Jenkins, and/or GitHub Actions
- Proficiency working and developing Infrastructure as Code (IaC)
- Experience running agile-based projects
What the job involves
- Site Reliability Engineering (SRE) is a growing team that partners closely with Product Engineering, Security, and Support. We are responsible for the reliability, deployment, and continuous operation of the Ivanti Cloud services. We need your help to take our existing platform to the next level with observability, release automation, chaos engineering, and more
- The Manager of SRE role is a blend of infrastructure, networking, operating systems, automation, development, and application administration. It is a hands-on technical position in a fast-paced atmosphere
- Build and manage a team that runs deploys, runs, and secures Ivanti’s production Software-as-a-Service (SaaS) environments in AWS and Azure
- Working with geographically dispersed, cross-departmental teams to solve difficult problems
- Improving the performance of the team to deliver improved stability, performance, and lower costs for the SaaS products
- Automating common and repetitive tasks
- Writing documentation and training material
- Training the teams
- Participating in manager on-call rotations for 24x7 coverage (follow-the-sun model) for incident response, issue triage, and problem resolution
Our take
Ivanti, a well-established leader in IT and asset management solutions, has evolved significantly since its founding as LAN Systems in 1985. After merging with HEAT Software in 2017 to become Ivanti, the company continued to grow by acquiring smaller firms and expanding its reach and product offering.
Today, Ivanti is known for its flagship product, the Ivanti Neurons IT Platform, which uses machine learning to proactively detect and resolve IT issues. In addition, the company provides a range of cybersecurity solutions, including VPNs and real-time security surveillance, to help businesses safeguard their networks.
Despite facing challenges, including a data breach involving its subsidiary companies MobileIron and Pulse Secure, Ivanti has taken proactive steps to enhance security. In response to vulnerabilities that allowed hackers to exploit VPN systems, Ivanti has strengthened its security with zero trust models and Unified Endpoint Management tools to better protect its customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2005
$35m
SERIES B
Jan 2000
$5.6m
SERIES A
Total funding: $40.6m
Company HQ
South Jordan, UT
Leadership
Jeff Abbott
(CEO)Initially joined Ivanti as the President in 2020 before becoming the CEO in 2021. Prior to this, they were the Executive Vice President at Infor for 11 years.
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