Senior Product Designer, Toast

• 4+ years of professional experience in Product Design
• Well-developed skills in Figma, Miro, and other design collaboration tools
• Experience with designing workflows, making wireframes and mockups, building prototypes, and creating high-quality interface designs
• Deep awareness of user-centered design principles, usability, and accessibility standards
• Experience coordinating and conducting user research and usability testing to inform design decisions
• Experience managing complexity and working with cross-functional teams to drive decisions
• Ability to prioritize tasks and initiatives across multiple cross-functional stakeholder groups
• Solid storytelling and presentation skills
• Experience mentoring junior designers
• You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team
• You embody the tenets that drive Toast’s Design practice:
• You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches
• You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to spearheading action. You build deep relationships to enact influence with all key stakeholders of the area of the business you work within
• You build robust perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions by synthesizing a wide variety of data sources
• You raise the bar: and commit to continually improving the technical skills relevant to your role. You actively engage in your own learning and development and deeply internalize learnings and lessons from your project work

Desirable

• Lead the design of end-to-end customer experiences for Toast hardware products, focused on topics like device setup, management, and troubleshooting
• Work as part of a cross-functional team of Product Designers, Industrial Designers, and User Researchers to deliver hardware experiences that are intuitive, efficient, and delightful
• Work closely with partners in Design, Product Management, and Engineering to identify and define user pain points, crafting innovative design solutions that improve workflows and drive measurable user outcomes
• Drive qualitative and quantitative user research and testing to inform design iterations and ensure good outcomes for users and the business
• Design within and help develop Toast guidelines, best practices, and standards