Deployment Strategist, Parloa

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense
• Product thinking: built client-specific roadmaps aligned with platform strategy
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people)

Desirable

• We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships
• As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers
• You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI
• This is an opportunity to build a new industry. Agentic AI for enterprise is nascent
• You’ll define what “good” looks like - at the forefront, with the hardest customers, solving the toughest problems
• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound

• TA Screen (45 min) → Hiring Manager Call (45 min) → Product + Commercial Stakeholder Call (60 min.) →Technical Stakeholder Call (60 min.) → Case Study (take-home) → Bar Raiser Interview (60 min.)