Technical Support Engineer, Very Good Security
$50-90k
+ VGS stock options
More information about location
Security and compliance infrastructure platform
Be an early applicant
Security and compliance infrastructure platform
201-500 employees
Be an early applicant
$50-90k
+ VGS stock options
More information about location
201-500 employees
Company mission
To protect the world’s sensitive data, enabling innovation while ensuring security and privacy.
Role
Who you are
- Foundation - at least 5 years of relevant work experience in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management
- A bachelor's degree in Computer Science, Technology, Engineering, or Math, or relevant experience
- Project Management - Proven experience working with customers on long-term projects, keeping detailed status reports up to date, and confidently guiding external teams through complex processes
- Context - Deep understanding of HTTP protocol, RESTful APIs, proxies, and solid software troubleshooting skills, and the ability to understand our platform end-to-end
- Payment Domain Knowledge - Familiarity with the payments ecosystem (Acquirers, Issuers, Gateways) and compliance standards (PCI-DSS, SOC2) is a strong plus
- Communication - Upper-intermediate or higher English communication, written and spoken, including very clear and effective communication of technical content and project statuses
- Coding - experience with reading and debugging code in 1 or more programming languages (Python, Go, Java, or similar) is a strong plus
- Self-Starter - highly motivated to take on tasks, taking initiative to solve problems and help others, proactively communicating findings, ideas, and potential project blockers
- Interactive - enjoys talking to customers and team members alike, not hesitating to reach out and establish contact to drive projects forward
- Passionate - thrive on building or finding successful solutions and contributing to our constantly changing and improving process and delivery
- Commitment - dedication to self-improvement, improving the quality of the team for others, and therein contributing to the success of VGS
What the job involves
- Manage long-term integration projects with our customers, ranging from Fintech startups to Fortune 100 clients, to understand and resolve their integration and operational requests
- Act as the primary coordinator between internal VGS development teams and the customer's technical staff, ensuring alignment and that no tasks or dependencies are forgotten
- Maintain up-to-date project trackers, spreadsheets, and task boards to accurately reflect current integration statuses for both internal stakeholders and customers
- Triage customer issues, perform deep-dive debugging (reviewing logs, reproducing issues via cURL/Postman), and resolve or find workarounds
- Create and update internal and public-facing documentation based on findings from request investigations and project milestones
- Communicate via email, chat, or video conferencing with customers to provide "Very Good" service experiences
- Prepare and deliver customer training, including developing training materials if they do not already exist
- Submit and comment on bug reports and feature requests based on customer interactions
- Engage with the development team to create new feature requests, escalate bugs, solve problems, or obtain missing information
- Understand and deliver on team metrics and KPIs, prioritizing ticket quality, fast resolution times, and high focus on customer satisfaction
- Meet or exceed SLA times consistently
- Reliably respond to on-call emergencies and participate in on-call support rotation as needed
Our take
As scaling businesses grow, data security can take a back seat. Very Good Security takes the pressure off by assuming liability for sensitive data and ensuring compliance with one simple integration. It's an enticing proposition that enables its customers to get to market faster while offloading the risks of data custodianship.
VGS’ secured vaults and zero-data approach means clients don’t have to become security geniuses themselves and instead can focus on what’s unique to their business. Competing against TokenEx, HP’s Voltage, Thales’ Vormetric, and more VGS are trying to disrupt the do-it-yourself status quo of the data security industry. VGS also expedites certifications against PCI DSS, SOC2, and GDPR requirements, and reduces the total cost of compliance by up to 70 percent.
VGS has already attracted significant investment as well as an impressive set of customers (including Brex and Deliveroo). With more companies looking for tailored solutions as they transition to the cloud, VGS is developing several new capabilities to further automate compliance controls for customers on its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$60m
SERIES C
Oct 2019
$35m
SERIES B
Total funding: $103.5m
Company benefits
- Competitive health benefits including medical, dental, & vision insurance
- VGS stock options
- 401k plan, with employer matching 4% and immediate vesting of employer match
- Life & disability insurance
- Pre-tax flexible spending accounts (dependent and healthcare FSA)
- Flexible work hours and flexible PTO
- 11 US company holidays
- Eligibility for health benefits starts on Day 1!
- New hire home office set up allowance
- Professional learning reimbursement
Company HQ
Tenderloin, San Francisco, CA
Leadership
Mahmoud Abdelkader
(Co-Founder)They started their career as a CSC Consulting Software Engineer before 2 years as the ModelsHotel.com CIO and working at Wachovia and eBay. They co-founded Balanced in 2011, leaving their CTO position in 2015 to co-found Very Good Security in April 2016.
Marshall Jones
(Co-Founder)They are a seasoned engineer who has built countless products in the fintech industry. Formerly VP of Engineering at Balanced, a payment system for marketplaces.
Chuck Yu
(CEO)Previously CRO at DriveWealth, Vice President of Digital Partnerships at Visa and Head of Finance and Operations at Point.
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