Senior Customer Success Systems Specialist, Loopio
More information about location
AI-powered proposal request responses
Open for applications
AI-powered proposal request responses
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To help ambitious companies and people grow.
Role
Who you are
- The ideal candidate should have a deep understanding of Gainsight and be skilled in aligning technical solutions with business objectives
- Reporting into the Manager, Revenue Systems, this is an exciting opportunity for a detailed oriented individual with great interpersonal and analytical skills looking for a place to learn and grow in a collaborative environment
- You thrive on continuous improvement and iteration, enjoy constant learning, embrace adaptability, and are passionate about automation
- 2+ years in revenue operations roles, managing or administering technology for GTM team
- Hands-on experience in administering or being a power user of Gainsight is required
- Innate curiosity and a quick learner - eager to dig into new tools, processes, and data to uncover opportunities
- Superior analytical and problem-solving skills
- Relentless learner mindset who thrives in a fast-changing environment and actively seeks out ways to improve systems, processes, and personal knowledge
- Impeccable time management and organizational skills
- Excellent verbal and written communication skills
- Experience in a customer-facing role (Customer Success, Account Management, Support, or Sales) is preferred — you understand the customer journey and what internal teams need to succeed
- Experience with other sales tools (Salesforce, Zendesk, SkillJar, etc.) are a plus
- Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team
What the job involves
- We are looking for a driven and highly-organized team member to join our Revenue Operations team
- As the Senior Customer Success Systems Specialist with a focus on our key customer experience platforms, your focus will be in supporting and optimizing such systems to help drive Loopio’s continued growth
- You'll administer key revenue systems with a focus on Gainsight to meet business objectives and needs
- Identify, scope, test, and implement operational revenue improvement projects, including prioritization and release large-scale updates that scale with the growth of the business
- Provide day-to-day technical support for the revenue teams via help desk tickets
- Translate business requirements from CX into scalable system solutions and automations
- Create and maintain process and technical documentation that allows for future-proofing solutions and processes
- Scaled CS Partnership: Partner closely with the Scaled Customer Success Team to implement and execute system-driven projects (e.g. journey orchestrators, automation workflows) that improve efficiency and customer outcomes at scale
- Cross-Functional Collaboration: Work cross-functionally with end-users, RevOps, and IT that support the key objectives of our go-to-market strategy
- Enablement: Train and support end users on Gainsight features and workflows, driving adoption across CX and related teams
- Continuous Improvement: Stay current with CX technology best practices and recommend enhancements that improve scalability and impact
- Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
- Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station
- BC Loopers have the option to work centrally in Vancouver
Our take
Loopio provides RFP response software to companies in a variety of industries including healthcare, financial services and telecommunications. Its platform streamlines responses to proposal requests, requests for information and due diligence questionnaires, helping firms to improve sales efficiency and unlock growth opportunities.
The company boasts an impressive client list including DocuSign, PayPal and American Express. Loopio expects its client base to continue growing, bolstered by a 2023 independent study that shows that clients of the company can experience a three-year return on investment alongside almost $6 million in business benefits.
Loopio has used funding to accelerate product development and customer acquisition, as well as expand its team. It has also partnered with Door, a digital due diligence platform for asset management and research teams. This partnership exemplifies a mature caution in Loopio's expansion aims, helping them to keep in control of their growing business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$200m
GROWTH EQUITY VC
Feb 2018
$8.7m
SERIES A
Total funding: $208.7m
Company benefits
- Robust Health Benefits
- Extended Parental Leave
- Employee Stock Options
- Professional Mastery Budget
- Weekly Loopio Socials
- Annual Company Retreat
- Generous Paid Time Off Program
- Team Wellness Activities
Company HQ
Chinatown, Toronto, ON
Leadership
Zak Hemraj
(Co-Founder & CEO)Progressed from Software Developer to Manager and Team Lead at Achievers within 8 years.
Matt York
(Co-Founder & CTO)Experience as Software Engineering Manager at Achievers, and Vice President of Engineering at Top Hat.
Salary benchmarks
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