Senior Customer Success Manager, Ironclad
Central
$140-170k
OTE
+ Equity
More information about location
Enterprise software for managing contracts
Open for applications
Enterprise software for managing contracts
501-1000 employees
Open for applications
$140-170k
OTE
+ Equity
More information about location
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 8+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies
- Demonstrated expertise in supporting large-scale technology solutions
- Strong presentation, organizational, and written/verbal communication skills (written samples may be requested)
- Enthusiasm for learning new technologies and addressing business challenges with technical solutions
- Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
- Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
- Collaborative, goal-oriented, and focused on delivering results
- Willingness to travel for customer meetings and conferences (up to 20%)
What the job involves
- As a Senior Customer Success Manager, you’ll be responsible for partnering with our largest, global customers
- Your primary role is to drive adoption of the Ironclad solution and ensure your customers are maximizing the value of their investment
- Additionally you’ll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework
- Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics
- Utilizes established Success plays to drive impactful results
- Monitors customer health, renewal timelines, and business goals to create joint strategies for success
- Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty
- Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships
- Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value
- Conducts Executive Business Reviews across various levels and teams of stakeholders to share outcomes, gather feedback, and refine strategies
- Stays up-to-date on product updates to enhance customer adoption
- Identifies opportunities to improve Success processes and elevate the Enterprise customer experience
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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