Product Owner, Cloudflare

• Minimum 5 years of Product Ownership / Management experience (building Customer or Support Portal — digitizing processes)
• Demonstrated ability to lead, drive consensus, and ship products at a high velocity with multiple stakeholders
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Experience balancing execution, agility, and culture at a fast growing business
• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications and data systems
• Deep customer and stakeholder empathy
• Experience working with data analysis at scale. An understanding of how to make big data small

Desirable

• We are hiring a Product Owner to oversee the Customer Portal and self-service journey
• You will be responsible for empowering our diverse set of customers to find the best resource that will solve their problem the quickest
• You will be part of the Support Operations & Planning team, which is a group of software engineers, program managers, and data analysts
• You'll have the opportunity to work on a wide range of diverse projects like creating a unified “front door” for Cloudflare support, building backend systems to provide proactive recommendations for our customers, creating automated debugging tools for our customer support team and building data analytics tooling that allows our business teams to understand our customer base better
• Own the vision for the Customer Portal and the overall self-service experience
• Create a cohesive “front door” for the Customer Portal that is beneficial to a variety of types of users - free, enterprise, partner, etc
• Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going
• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap
• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios
• Collaborate across teams. We win or lose as a team. Product owners play a critical role in creating alignment between engineering teams and other stakeholders. A collaborative attitude is essential to the job
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses
• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to bring new solutions and experiences to market that solve real customer problems