Customer Support Specialist, Clio
New Grads
CA$56k
2+ days a week in office
Legal practice management software
Open for applications
Legal practice management software
1001+ employees
Open for applications
CA$56k
2+ days a week in office
1001+ employees
Company mission
To transform the legal experience for all.
Role
Who you are
- Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by May 2026, or recent graduate within the past 2 years)
- Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
- Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
- Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
- The desire to win (and have fun) as a member of a high performing team
- A growth mindset and a sense of optimism and enthusiasm
Desirable
- Technical, hard science, or accounting major/minor
- Experience in the legal industry and/or knowledge of the justice system
- Experience using APIs, building integrations, and knowledge of Postman
- Skills in R, Python, HTML, Ruby, SQL, etc
- Prior research, tutoring, and leadership experience
- Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
What the job involves
- We are currently seeking Customer Support Specialists to join our Customer Support Team in our Burnaby office, with a focus on welcoming early talent and new graduates looking to kick-start their careers in Tech!
- Clio’s Customer Support team is an incubator for talent in our rapidly growing company
- We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products
- In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption
- Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace
- Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business
- With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organization after completing 12-24 months in role
- You’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions
- The Customer Support team is the best place to learn our products, help our customers and teammates, and launch your career at one of Canada’s fastest growing companies!
- Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
- Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
- Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
- Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
- Capturing customer feedback for our Product teams
- Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialized remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised significant funding and benefited from the COVID-era shift toward cloud technologies. More recently, the company has experienced rapid growth following the integration of AI into its platform in 2023. Alongside this, it surpassed $200M in annual recurring revenue (ARR) in mid-2024 and has since grown to an impressive $500M ARR. The company was valued at $5B following a $500M funding round in 2025, with the investment supporting further AI development and platform expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Specialized learning and development programs and access to an in-house performance coach
- Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
- Access to pay transparency on all of our global roles
- Company equity for applicable employees
- RRSP-matching in Canada, 401k in the US, and pension plans in Ireland
- Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
- Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
- Parental leave options for birthing and non-birthing parents
- A $500 contribution to your child’s RESP
- Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
- Virtual and In-person Wellness Programs to support mental and physical health
- Paid time for volunteering through our Clio Gives program
- $2000 annual counseling benefit for CAD Clions
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Alongside serving as Clio's CEO since founding the company in 2008, Jack is an Advisor at Athennian, dealcloser, and Logikcull. Previously, they were a Board Member at ROSS Intelligence and a Director of Product Development at Chenomx.
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