IT Engineer, Accurx
12 month Fixed-Term Contract
£60k
3-5 days a week in office (Shoreditch, London )
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£60k
3-5 days a week in office (Shoreditch, London )
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- You have a few years of hands-on IT support experience and can work through a busy queue independently, without much hand-holding
- You are reliable, methodical, follow through, close tickets properly and keep users updated along the way
- You enjoy getting to the bottom of an issue, and know when something needs escalating rather than sitting on it
- You have experience writing scripts (Bash, PowerShell, Python or similar) to automate processes, and look for the chance to do it
- You love working on a team where people continuously learn, solve complex problems, and celebrate success together
- You are highly organised with a high volume of tickets alongside routine maintenance; you know how to prioritise your workload and keep things moving
- You get things done at pace, get up to speed quickly, and make a visible difference within the year
What the job involves
- Own a large share of the IT ticket queue, triaging, diagnosing and resolving First and Second Line issues for end users across the business
- Help run onboarding and offboarding processes, including device builds and new joiner setup
- Provision and manage access across our suite of software and tools
- Manage our device fleet through MDM - covering enrolment, configuration, patching and updates
- Perform routine IT maintenance, keep our documentation current, and pick up on-premises hardware and AV work where needed
- Script away repetitive tasks to reduce the manual load on the team
- Support the wider team on technical initiatives and projects on the IT roadmap
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$37.1m
SERIES B
Mar 2019
$11.9m
SERIES A
Total funding: $49m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
Share this job
View 16 more jobs at Accurx