Customer Success Manager, Taskrabbit
Germany
€47-55k
+ Bonus
More information about location
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
€47-55k
+ Bonus
More information about location
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- Fluent German speaker - is a must, Arabic also an added advantage
- Based in Berlin or Frankfurt - or an easily commutable distance into these cities, with availability to potentially travel to other main regions as required
- A team player - experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives. Able to contribute to the creation of solid plans that build on existing frameworks and put them into action with the support from your manager
- An excellent communicator - with the experience and ability to provide updates on market trends at internal weekly meetings and build rapport with the Tasker community
- A capable analyst - the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics. A data-driven decision-maker who enjoys digging into data to understand trends
- Well organised and attention to detail: capable of producing accurate and high-quality brief documents that describe plans or projects. Ability to manage core tasks independently and deliver work that meets targets and deadlines. Strong attention to detail with a knack for prioritisation and establishing the scope of projects
- Timely and curious: Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply gaps. Curious about how things work, with the ability to anticipate problems or spot areas for improvement
- An enthusiastic “people person” - ready to roll up their sleeves and speak to Taskers on a daily basis, and build rapport with the community
- A great cultural fit - comfortable operating at a fast pace in an entrepreneurial environment, and driven to succeed. Added advantage if you are familiar with any of the following tools: Looker, Totango, Excel, GSuite
- Eligible to work in Germany, we do not sponsor visas for this role
What the job involves
- The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit
- This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilised and retained, and coaching them to build satisfaction with the platform
- These approaches, applied at the local level, will result in Taskers being higher quality, and more retentive - which drives client bookings and retention
- As a Tasker Success Manager for Germany based in Berlin, you will collaborate closely with cross-functional teams throughout the entire Tasker lifecycle, focusing on critical areas such as invoicing, utilisation, and retention
- Your role will involve developing and implementing programs and communication strategies aimed at enhancing the performance of Taskers in your market, including delivering workshops and regularly calling Taskers to provide support and guidance
- Working closely with internal stakeholders, you will coach Taskers, identify process improvements, and serve as a thought partner on invoicing, utilisation, and retention issues
- Your ultimate goal is to equip Taskers with the knowledge, skills, and resources required to succeed on our platform
- You will be responsible for conducting weekly office hours and workshops with Taskers. During these office hours, you will provide support, guidance, and feedback to Taskers on their performance, as well as assist them in resolving any issues they may be facing
- Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers
- Make strategic recommendations about how our programs and communications should evolve, and work alongside field stakeholders
- Responsible for program metrics performance around utilisation, invoicing, and retention, including tracking and reporting
- Master the Tasker lifecycle. Rigorously apply data to identify gaps and opportunities in the Tasker experience
- Continuously monitoring industry trends and best practices, staying up-to-date on new developments, and integrating these insights into our program approach
Application process
- We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams
- Communications will always be conducted by taskrabbit.com domain names
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.8m
Dec 2011
$18.8m
Total funding: $32.6m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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