Customer Success Manager, Storyteq
Cloud-based creative automation platform
Be an early applicant
Cloud-based creative automation platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To become the go-to marketing technology for brands around the world.
Role
Who you are
- Entrepreneurial spirit
- Proactive opportunity recognition
- Ownership mentality
- Impact-driven focus
- Ambition and drive
- Experience in account management or a similar role like Customer Success Manager or Key Account Manager
- Confident in business settings with sharp analytical skills
- Assertive communicator who leads meetings and provides actionable insights
- Growth-oriented with a strong commercial acumen
- Efficient, consistent, and structured in your approach
- Bachelor's or Master’s degree in Communication, Media, Economy, Marketing, or Behavioral Sciences preferred
- Tech-savvy with a willingness to master our platform
- Excited to thrive in a scale-up environment
- Positive, enthusiastic, and solution-focused mindset
- Excellent communication skills with a commitment to client success
- High sense of responsibility both internally and towards clients
- A collaborative team player who is eager to learn and humble
What the job involves
- As a Customer Success Manager, you'll play a vital role in ensuring customer satisfaction and retention
- You'll manage account planning and deepen customer relationships, aiming for upsell opportunities by unlocking value through comprehensive utilisation of our platform
- You'll collaborate with Account Directors, Sales teams, and Product teams to achieve these goals
- Understand the client’s needs, objectives, and challenges thoroughly
- Enhance client adoption and engagement to foster loyalty
- Develop and execute account plans
- Build and maintain strategic relationships with key stakeholders
- Provide guidance to clients in their day-to-day operations
- Deliver platform training and onboarding, including change management processes
- Communicate client requests for features and improvements to Product Owners
- Identify opportunities for growth and engage with the broader account team
Our take
Digital marketing has evolved beyond web-based campaigns to encompass mobile devices and social media platforms. This shift necessitates consistent marketing across multiple channels, leading to an increased demand for diverse content and larger content creation teams.
Storyteq offers a cloud-based creative automation platform that enables digital marketing teams to automatically generate platform-specific content. By providing templates for consistent branding across various formats and platforms, Stroyteq allows brands to create omnichannel campaigns without expanding their creative teams.
Unlike many omnichannel marketing platforms that focus on inbound campaigns and advertisements, Storyteq specialises in content creation. Its generative and autonomous platform aims to reduce marketing costs, streamline workforces, and deliver consistently branded content across all channels.
Steph
Company Specialist at Welcome to the Jungle
Insights
86% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2018
$0.9m
SEED
Jul 2017
$0.6m
SEED
Total funding: $1.5m
Company benefits
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy
- Cycle to Work Scheme – save on the cost of biking to work
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life
Company HQ
Hoofddorppleinbuurt, Amsterdam, Netherlands
Leadership
Guido Derkx
(CCO)Founder of DutchWebshark from 2011 to 2014. Manager of Data Solutions for Info Support from 2014 to 2016.
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