Client Solutions Manager, Progyny
$82-92k
+ Company equity + Bonus program
More information about location
3 days a week in office
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$82-92k
+ Company equity + Bonus program
More information about location
3 days a week in office
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- We are looking for a natural leader who is smart, innovative, and task oriented
- The ideal candidate will have experience with navigating complex benefits programs and managing client relationships
- Minimum four years’ experience in a similar role with proven track record of success
- Experience working in a healthcare / benefit environment preferred
- Bachelor's degree required, PMP Certification or similar certifications are a plus
- Demonstrated implementation management skills including: leadership, communication, customer management, project management
What the job involves
- Progyny is looking for a motivated Client Solutions Manager to support internal and external stakeholders throughout our benefit implementation process
- The Client Solutions Manager will be responsible for facilitating smooth client implementations that exceed our clients’ expectations
- This individual will play a key role in managing and guiding current clients through the implementation process to ensure a successful and efficient operational setup of Progyny's services
- The Client Solutions Manager is responsible for driving smooth existing client implementations, plan year roll over activities and off-peak projects
- Facilitating and maintain relationships with internal and external partners, including:
- Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive continuous client and member experience
- Project manage effectively by using advanced problem solving and critical thinking skills
- Ensure elevated level of client, consultant, and internal and external partner satisfaction by maintaining an elevated level of communication including:
- Identifying, communicating, and mitigating risks to projects and client implementations
- Communicating organizational processes both internally and externally (within the team, across departments, with external parties)
- Support internal and external resource training and readiness prior to go live
- Complete and update implementation project plans and benefit grid in CRM system
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company values
- Passion: Be energetic and enthusiastic. Share the joy in making family building dreams come true
- Collaboration: Be a listener and a leader. Smarter, stronger, and better together
- Innovation: Be creative and clever. See challenges as opportunities
- Integrity: Be truthful and transparent. Words and actions matter
- Growth: Be curious and courageous. Personal growth drives company growth
Company HQ
Garment District, New York, NY
Articles
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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