Customer Success Manager, CodeSignal

• Deep, hands-on understanding of higher-education personas — Provosts, Deans, and Academic Affairs leaders — and the specific pain points they face, gained either as a higher-ed practitioner or through a CS/Account Management role managing higher-ed accounts (our single highest priority for this role)
• 5+ years of Customer Success or Account Management experience in EdTech, online/hybrid learning, or at a technology company with a strong higher-education go-to-market motion (e.g., Coursera, Pearson, Lightcast)
• Demonstrated success leading end-to-end implementations and delivering effective end-user training
• Proven, quantifiable track record of customer retention and account growth
• A customer-first mindset with the ability to build strong, consultative relationships with senior stakeholders—including Provosts, Deans, and VPs of Academic Affairs—and lead impactful Executive Business Reviews (EBRs)
• A strategic, data-driven approach to account management—comfortable analyzing usage and success metrics to build renewal/expansion strategies and communicate ROI to institutional stakeholders
• A collaborative, empathetic, and solutions-oriented team player
• Exceptional written and verbal communication skills, including strong presentation capabilities
• A scrappy, entrepreneurial mindset — this is a new, fast-growing segment, so you’ll be establishing much of the process and playbook as you go. We’re looking for someone who sees a gap and builds a solution rather than waiting for explicit direction

Desirable

• CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform, working specifically with universities and higher education institutions
• In this role, you’ll blend domain expertise, project management, strategic consulting, and customer coaching to guide universities through implementation, adoption, and long-term success
• As a trusted advisor to a fast-growing portfolio of EDU clients, you’ll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal’s overall impact and growth. You can expect to work on the areas outlined below
• Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases
• Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined
• Own the customer relationship post-sale, including renewals and expansion for your book of business
• Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders
• Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen
• Deliver ongoing training and new-feature enablement to help customers continually extract value
• Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption
• Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities
• Represent the customer voice internally to inform roadmap direction, positioning, and broader GTM strategy
• Conduct structured and impactful customer meetings—including trainings, business reviews, and power-user interviews
• Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively