Senior Staff Software Engineer, ServiceNow

• Applied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligence
• Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production software
• Languages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural vision
• Data and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with strong proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4j
• Systems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• Leadership: Proven track record of leading major, cross-functional technical projects from conception to launch
• Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Soft Skills: Strong written and verbal communication skills

Desirable

• The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources?
• We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents
• We are looking for a seasoned Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows
• You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services
• Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact
• Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases
• Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance
• Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews
• Integrate automated testing into development workflows to ensure consistent quality across releases
• Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness
• Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability