Principal Product Manager, Twilio

$167-245k

Salary applicable to applicants based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, New Jersey, Washington State and California only

SQL

Google Sheets

REST API

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Open for applications

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Open for applications

$167-245k

Salary applicable to applicants based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, New Jersey, Washington State and California only

SQL

Google Sheets

REST API

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

You have 5+ years experience as a Product Manager for a modern technology company
You have experience using, building or managing high volume analytics tools, software or platforms
Experience writing requirements for a software feature or solution for internal or external customers
Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar
Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done
Ability to speak and write in English fluently
Track record of driving impact in a cross-functional, fast-paced, and highly collaborative environment
You know how to influence people to get things done across any job function. People enjoy working with you
You have excellent communication skills across all mediums (visual, written, verbal) that inspire teams and bolster your decisions with focus and clarity
You have experience writing code - for fun, college, or work - and you enjoy working on hard technical problems. We are looking for someone with a strong technical bent to collaborate with our engineers as well as our analytical customers

Desirable

Fluency in conversational AI space, with a focus on voice interactions
Experience independently testing hypotheses and quantifying expected impact by querying internal data sets
Experience with media communication technologies, including real time or streaming in the audio and/or video domains
Experience in understanding distributed systems (cloud-scale) architectures
Experience working in an Agile/SCRUM development process with globally-distributed teams and customers
Experience working with direct sales, marketing, and defining pricing/packaging
Experience with telephony, telecom or other high volume communications infrastructure

What the job involves

As a product manager in Programmable Voice, you will be responsible for crafting delightful customer experiences and owning the end-to-end product vision, strategy, and roadmap for this high volume, analytics-driven problem space
You will need to work closely with Product Managers, Support, Sales Engineering and other front line customer stakeholders to triage and understand the needs of customers and how to diagnose, then build solutions to address customer needs at scale
Help developers build the future of conversational voice AI interactions by providing critical observability tooling
Provide choose-your-own-adventure interfaces (REST API, streaming data, UI) for consumption of call metadata

Application process

Applications for this role are intended to be accepted until October 15th, 2025 but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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