Implementation Manager, Catalyst Software
$105-115k
Plus equity
Customer success platform
Job no longer available
Customer success platform
201-500 employees
Job no longer available
$105-115k
Plus equity
201-500 employees
Company mission
To move Customer Success to the center of every organization.
Role
Who you are
- We are looking for a detail-oriented self-starter to join our team
- If you enjoy multitasking, liaising between department stakeholders and executive leadership, and understand how to translate needs into powerful workflows, this is the role for you
- 2+ years experience as a client-facing Project Manager, Implementation Manager, or Customer Success Manager (onboarding experience required)
- Ability to articulate confidence, experience, and comfort in prescribing a plan to internal and external stakeholders to ensure everyone’s success
- Insatiable curiosity; when a new product comes out, you are often the first to dive in and learn how it works
- Experience with Salesforce is a must; experience with product analytics, cloud data warehouses, support ticketing systems, CSPs, and other customer success tools will be highly valuable
- Strong communication and organization skills; translating technical speak comes naturally to you
- Comfort working independently, self-teaching, and a desire to build and document processes
What the job involves
- You will partner with our customers to implement Catalyst, focusing on scaling the value we deliver within the first 45 days
- You will directly manage several implementations simultaneously - delivering excellent customer experience, driving foundational product adoption, and leading cross-functional efforts
- Our customers will expect you to prescribe best practices, detailed project plans, and act as a product and Customer Success strategy expert to help them achieve their strategic goals
- Implement Catalyst for a wide variety of customers with a focus on ensuring adoption and health post-launch
- Prescribe ideal scope, phasing, milestones, and task ownership to execute thorough project plans for each implementation
- Be a product and CS domain thought leader for our customers, leading product trainings, guiding them in building high-impact workflows, and consulting or conducting top notch trainings for their CS team
- Document and iterate on our onboarding path to help build the future of onboarding at Catalyst
Our take
Brothers Edward and Kevin Chiu founded Catalyst Software after working together at DigitalOcean. During their time there, they recognized a notable gap in the market for effective customer success tools. Thus, Catalyst Software was conceived to address this deficiency, catering to the increasing demand for Customer Success Managers to acquire data analytics skills, an expertise often beyond their usual scope.
Catalyst's customer success platform serves as a hub for aggregating data from various SaaS touchpoints, including platforms like Salesforce and Mixpanel. It then simplifies this data into a single API dashboard. This consolidation allows customer success teams to conduct more thorough performance analyses and utilize automated engagement tools.
The company's momentum remains strong, marked by significant fundraising efforts, the acquisition of high-profile clients like Frame.io and LaunchDarkly, and an estimated company valuation exceeding $125 million underscores its promising position within the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
66% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$21.4m
LATE VC
Mar 2022
$21.5m
LATE VC
Total funding: $88.2m
Company benefits
- Generous equity, ensuring that everyone has a stake in our growth
- Unlimited PTO, so that you can rest and recharge
- Mental Health Days every month and Mental Health Weeks twice per year, which the entire company takes off
- Up to 100% paid medical, dental, and vision plans for you and your loved ones
- Comprehensive financial planning support
- Monthly wellness stipend, to ensure that you’re taking care of your physical and mental health
- Employer-sponsored 401(k), enabling you to prepare for retirement
- Monthly remote team-building events, including game nights, trivia, and cooking/mixology classes
- Generous parental leave for both primary and secondary caregivers
- Annual education stipend, to ensure that you’re continuously expanding your skill set
Company HQ
Chelsea, New York, NY
Leadership
Edward Chiu
(CEO)Co-Founder & CEO of Sytai. Was a Sales Engineer at Engine Yard. Worked at Digital Ocean for over 2 years, promoted from Director of Customer Success to Success and Sales. Currently an Investor at Metafy and Digraph.
Kevin Chiu
(COO)Worked at Five Stars, promoted from Account Executive to Manager of Inside Sales. Became Manager of Sales Development at Greenhouse Software. Went on to become Head of Sales and Revenue Operations at Digital Ocean. NYC Community Lead & Blog Contributor to Sales Hacker. Listed on 30 under 30 Forbes, 2019 for Enterprise Tech. Is currently a Member of Revenue Collective, and an Investor at Metafy and Lunar.
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