Technical Account Management Manager, Fastly
$122.3-172.6k
+ Employee Stock Purchase Program
More information about location
Edge cloud platform
Be an early applicant
Edge cloud platform
1001+ employees
Be an early applicant
$122.3-172.6k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- Direct people management experience, leading and developing high-performing technical teams
- Senior-level experience in Solutions Engineering, Professional Services, or Technical Account Management
- Demonstrated success implementing customer success and team management metrics to drive customer and team experiences
- Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills
- Broad technical expertise including cloud and security architecture, as well as scripting/software development experience
- Strong interpersonal communication skills, executive presence, and a comfortability leading the room on technical conversations
What the job involves
- Fastly is looking for an exceptional customer-centric leader to manage Security Technical Account Managers (STAMs) and Security Solutions Engineers
- Fastly’s STAMs and Solutions Engineers are the named technical contacts supporting security products for our largest and most complex customers, providing technical strategy and Fastly insight for mutual alignment
- As Manager, Security Technical Account Manager, this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts
- Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to further team impact
- Lead and mentor a team of security focused customer engineers
- Develop strategic direction and execute on key objectives for Security Technical Account Managers and Security Solutions Engineers
- Own and drive achievement of key performance indicators related to team performance, utilization, customer health, and retention
- Maintain and implement scalable processes aimed at enhancing operational efficiency, including team workflows, SLAs, and escalation processes
- Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships
- Find opportunities to further team impact through automation and implementation of tooling
- This position will require you to be available during core business hours
Application process
- Anticipated Posting Close Date*: 7/28/25
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, Epic Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Competitive PTO Policies
- Remote or Hybrid Work
- Generous time off for parental leave
- Full medical, dental, and vision coverage
- Short- and long-term disability insurance
- Mental health resources
- 401(k)/retirement plans
- Employee stock purchasing plans (ESPP)
- Reimbursements for learning and development programs
Company HQ
China Basin, San Francisco, CA
Leadership
Artur Bergman
(Chief Architect and Executive Chairperson)Served as the company's CEO until changing roles in 2020. Previously served as CTO at Wikia, and was a Board Member at OpenID Foundation
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