Bilingual Member Support Expert, Alan
English and French Speaker
Plus equity
4 days a week in office
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
1001+ employees
Job no longer available
Plus equity
4 days a week in office
1001+ employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- We are looking for someone with 3+ years of relevant experience who:
- Has a genuine passion for member support and problem-solving
- Has excellent communication and organizational skills
- Can simplify complex topics
- Is fluent in written and spoken English and French. This is a mandatory requirement
- Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient
- Demonstrates empathy, initiative, adaptability, and sound judgment
- Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement
- Brings a constructive, growth-oriented mindset
- Has experience mentoring or leading others, or is interested in developing these skills
- Knowledge of the Canadian healthcare system is an asset
- Experience in Operations, Project Management, Product, or Account Management is also welcome
- You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you
- We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment
What the job involves
- You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams
- Your mission will be to provide timely, transparent, and empowering support to Alan members
- Develop expertise in healthcare systems and Alan’s products
- Help members and business customers get the most value from their coverage
- Share insights to improve our products and services
- Support new company onboardings
- Collaborate across teams on strategic initiatives
- Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience
- You will:
- Collaborate with Product, Operations, Sales, and Insurance
- Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context
- Work with a high degree of autonomy within a small team
- Help shape onboarding, proactive support, and cross-functional improvements
- Contribute to hiring and, optionally, mentor other Care team members
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing itself in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a goal realignment, Alan achieved significant revenue growth in 2023 and reached a valuation of $4.5 billion in late 2024. This was driven by impressive funding rounds and an expansion of its client base, leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for a potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2026
$449.2m
GROWTH EQUITY VC
Mar 2026
$112.3m
LATE VC
Total funding: $1.3bn
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(Co-Founder & CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Jean-Charles Samuelian-Werve
(Co-Founder & CEO)Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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