Operations Internship, Hive
Central Operations
Operations platform for independent commerce
Be an early applicant
Operations platform for independent commerce
201-500 employees
Be an early applicant
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- Do you love operations and are excited by the idea of shaping processes in a high-impact team?
- Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
- Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)
- Exceptional analytical and quantitative problem-solving skills
- Clear, professional, and informative written and verbal communication style
- Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus
- Excellent attention to detail, organization, time management, and prioritization skills
- Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
- Relentless drive and hands-on entrepreneurial mentality
- Basic knowledge of Excel, SQL, and other sources. Coding is a plus
- Customer-related experience is a plus
What the job involves
- The Customer Operations team’s goal is to improve our customer experience and drive operational excellence
- We do this by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning
- You'll be at the heart of problem-solving, diving into challenges, uncovering insights, and shaping data-driven recommendations that empower our product and tech teams
- Beyond solving immediate issues, you’ll delve into complex systemic issues, automate solutions, and deliver impactful strategies ready for integration into the Hive App
- A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
- Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
- Get stuck into the analysis of Hive’s processes to identify improvement opportunities
- Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
- A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
- Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving
Application process
- If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2024
$19.2m
SERIES A
Nov 2021
$30.6m
SERIES A
Total funding: $56.7m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company values
- Level up our customer - We listen to what our customers need and proactively raise the bar for their success
- Trust in ownership - We trust ourselves and others to take ownership of projects, deliver, and iterate effectively
- Caring meritocracy - We are a sports team not a family. We support each other and make the best ideas win, regardless of background
- Deliver and celebrate results - We set ambitious goals and celebrate them together. We take the time to appreciate each other
- Take responsibility for sustainable actions - We strive to monitor our end-to-end impact and pioneer sustainability in our industry
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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