Site Reliability Engineer, Salesforce

• Are you passionate about ensuring the reliability and performance of mission-critical cloud services?
• Please Note: This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process
• A related technical degree required
• 5+ years systems engineering experience in enterprise-scale internet service engineering or support role
• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris
• Strong understanding of monitoring security systems and administration
• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
• Proficiency in scripting with Python, Go, or other languages
• Communication: Strong written and oral communication skills
• Incident Management: Past experience in Incident Management and a good understanding of ITIL service operations
• Availability: Ability to participate in a 24/7 on-call rotation supporting large data center operations and be available for shift work

Desirable

• Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team in our Denver, CO, location, supporting our GovCloud environment
• As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data
• We foster a collaborative and innovative culture, where you’ll work alongside skilled engineers to solve complex problems and drive continuous improvement
• Shift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials
• The Site Reliability team at Salesforce is the backbone of our cloud operations, working around the clock to keep our services available and our customers protected
• You will be a crucial part of the GovCloud Incident Response (GIR) team, which maintains the current infrastructure through day-to-day alert response, smart hands support, and comprehensive incident management, including retrospectives and long-term remediation
• Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust
• Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management
• Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team
• Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives
• Collaborate with technical staff to solve complex technical issues and customer concerns
• Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth
• Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities
• Automate the detection and resolution of recurring issues in the production environment
• Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks

• End Date: August 27, 2025