Manager of Quantitative Research, Instacart
$161-216k
Salary is applicable to US only, is dependent on location and may vary on further locations; Offers Equity
More information about location
Online grocery marketplace & grocery tech platform
Open for applications
Online grocery marketplace & grocery tech platform
1001+ employees
Open for applications
$161-216k
Salary is applicable to US only, is dependent on location and may vary on further locations; Offers Equity
More information about location
1001+ employees
Company mission
To create a world where everyone has access to the food they love and have more time to enjoy it together.
Role
Who you are
- 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity
- 5+ years conducting UX research with a strong quantitative focus, including survey design, segmentation, and behavioral analysis
- Proven record of influencing product and business decisions through data-driven storytelling
- Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis)
- Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences
- Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field
Desirable
- SQL, R, or Python proficiency
- Experience scaling CSAT/NPS or similar customer-satisfaction programs
- Background in e-commerce, consumer tech, grocery, or multi-sided marketplaces
- Master’s or PhD in a quantitative or behavioral science discipline
- Track record of building research programs in ambiguous, zero-to-one spaces
What the job involves
- You will spearhead end-to-end quantitative research that shapes Instacart’s most critical decisions—building measurement frameworks, tracking sentiment at scale, and partnering with Data Science to link attitudes to behaviors
- Your insights will illuminate opportunities to Grow the Pie for shoppers, retailers, and brands alike
- Expect to work cross-functionally, put it all on the table with clear storytelling, and serve generously by mentoring a talented team of researchers
- The Instacart Research Team is a tight-knit group of mixed-methods experts passionate about the future of online grocery
- We collaborate daily with Product, Design, Data Science, Engineering, and Marketing to ensure every Instacart experience is rooted in genuine customer insight
- Drive the vision, roadmap, and standards for quantitative UX research; manage and coach a small team while remaining hands-on with high-impact studies
- Partner with Data Science, Product, and Marketing leads to co-develop OKRs, measurement frameworks, and workflows that keep our research rigorous and aligned
- Design, implement, and analyze a breadth of studies—tracking surveys, segmentations, conjoint/choice modeling, and behavioral analyses—that uncover actionable insights at scale
- Link attitudinal and behavioral data to explain the “why” behind user actions, influencing product strategy and model development
- Craft compelling, visually engaging stories that drive clarity, inspire cross-functional teams, and ultimately deliver delightful experiences for every Instacart customer
Our take
Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.
The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 900 retail banners across more than 75,000 locations.
Instacart's software offerings signify the company's focus on tech, designed to move it away from its dependence on the gig economy. To this end, the company has acquired FoodStorm, an order management system that powers end-to-end order-ahead and catering, integrating its technology into its enterprise suite. Despite an IPO in September 2023, market downturns have necessitated a 7% workforce cut in 2024, focused on middle management and creating a flatter organisational structure. With a new streamlined workforce, here's to hoping Instacart can maintain its momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Nov 2021
$232m
LATE VC
Mar 2021
$265m
LATE VC
Total funding: $2.9bn
Company benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Company HQ
The East Cut, San Francisco, CA
Leadership
Apoorva Mehta
(Co-Founder & Chairman)Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.
Brandon Leonardo
(Co-Founder)Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.
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