Head of Data, Adyen
Customer Experience
$235-317k
5 days a week in office
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
$235-317k
5 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- 8+ years of experience leading product analytics teams in consumer technology, fintech, or high-growth product organizations
- Proven ability to bring structure and clarity to complex, decentralized analytics environments
- Strong technical foundation, including fluency in SQL, experience with Python or similar scripting languages, and hands-on experience with experimentation frameworks (A/B testing, multi-arm bandit)
- Comfortable operating in global, matrixed organizations where influence, alignment, and judgment are critical
- Builder & Unifier: You enjoy turning fragmented systems into cohesive, scalable foundations
- Player / Coach: You can operate in the details when needed while setting direction and developing leaders
- Results-Driven: You focus on outcomes, learning velocity, and measurable impact—not vanity metrics
- Clear Communicator: You translate complexity into clarity and align diverse stakeholders around shared goals
- Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications
- Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What the job involves
- Adyen seeks a leader for its Product Analytics team, focused on customer experiences across onboarding, customer area and dashboards, developer platform, and the end-to-end customer lifecycle
- This is a high-impact role with an opportunity to build foundational analytics capabilities, partnering with data engineering and product to land a data strategy that will lead to enhanced customer understanding, experimentation, and AI-powered experiences
- This is a management role with individual contributors embedded within the product teams
- Adyen is seeking a senior leader to build and scale its Product Analytics function, with a mandate to unify how product performance, customer behavior, and experimentation are measured across the end-to-end customer lifecycle
- As Adyen continues to consolidate its platforms, customer interfaces, and developer experiences into a more cohesive “one-platform” model, this role will establish the analytics foundation that enables faster learning, better decision-making, and durable product advantage
- You will partner closely with Product, Data Engineering, and Commercial leadership to turn rich but fragmented data into clear insight that guides strategy, prioritization, and execution
- This is a people-leadership role with individual contributors embedded in product teams, combined with clear accountability for analytics standards, quality, and impact across the organization
- Unify analytics into a coherent system
- Bring together analytics efforts that are currently distributed across teams into a shared, scalable framework that spans onboarding, customer area, dashboards, developer platform, and the full customer lifecycle
- Create a shared definition of success
- Establish clear, consistent success metrics, funnels, and KPIs so product teams and leaders operate from a common understanding of performance and outcomes
- Make analytics a strategic decision driver
- Elevate analytics from reporting to influence—equipping leadership with actionable insight to guide product strategy, investment decisions, and tradeoffs
- Operationalize experimentation at scale
- Increase the velocity, rigor, and consistency of experimentation by embedding repeatable testing and learning practices into how product teams work
- Scale data quality and governance with platform complexity
- Implement the standards, processes, and partnerships needed to maintain trusted, high-quality data as Adyen’s products, customers, and platform surface area continue to grow
- Prepare the data foundation for AI-enabled experiences
- Drive the data cleanup, consistency, and maintenance required to fully unlock future opportunities in AI-powered products and customer experiences
- Product Analytics Strategy
- Define and evolve Adyen’s product analytics strategy, frameworks, and tooling to support consistent measurement and insight across product domains
- Partner with Product, Data Engineering, and Commercial teams to align metrics with business outcomes and platform strategy
- Performance, Insights & Experimentation
- Define metrics to measure product performance, adoption, and customer impact across the lifecycle.\
- Translate data, experimentation results, and customer signals into clear recommendations that influence product roadmaps and priorities
- Cross-Functional Leadership
- Act as a trusted partner to senior leaders, providing executive-ready insights that connect customer behavior to product and business outcomes
- Align teams around shared metrics and prevent fragmentation of definitions, dashboards, and reporting
- Team & Capability Building
- Lead, coach, and grow a high-performing product analytics team embedded within product organizations
- Set best-in-class expectations for analytical rigor, storytelling, and impact through hiring, training, and clear standards
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.4m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $327.1m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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