Vice President of Product Management, Trustpilot
Consumer
+ Bonus
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- We are looking for an individual who will exemplify our goal of becoming the epitome of dependability, applying extensive product management skills, a zest for engaging with consumers, and a steadfast promise to enhancing trustworthiness in digital environments
- Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products. Experience leading product teams in high-growth technology companies is desirable
- Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust. Familiarity with the competitive landscape of review platforms and consumer decision engines
- Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms. Experience with gamification, personalization, and mobile-first strategies
- Solid grasp of current technology trends, product development methodologies, and tools. Experience with AI, machine learning, and data analytics is highly desirable
- Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability
- Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement
What the job involves
- Trustpilot is seeking an experienced VP Product Management, Consumer & Trust, to have an integral part in shaping the future of our consumer product suite and Trust & Transparency initiatives
- Reporting directly to the Chief Product Officer, this leadership position will oversee a diverse team of 7 Product Managers, driving the strategic vision and execution of our consumer decision engine
- Develop and execute an evolving 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal currency of trust. Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are
- Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot. This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others
- Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience. Develop features that support discovery, personalization, and mobile adoption
- Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US
- Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability. Ensure your team is equipped with the tools and knowledge to excel in their roles
- Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings
- Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs. Represent Trustpilot’s product vision in external forums and with key partners
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.8m
LATE VC
Total funding: $178.7m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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