Support Operations Specialist, INFINIDAT
$78.5-90.2k
Office located in Waltham, MA
Enterprise data and cloud solutions
Be an early applicant
Enterprise data and cloud solutions
501-1000 employees
Be an early applicant
$78.5-90.2k
Office located in Waltham, MA
501-1000 employees
Company mission
To help clients compete more effectively in the petabyte data era.
Role
Who you are
- B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related fields
- At least 2 years of relevant work experience in customer success or operations roles
- Previous experience working in a global organization is an advantage
- Excellent communication skills (Verbally & in writing)with excellent English, both verbal & written
- Customer satisfaction orientation
- Strong analytical skills
- Methodological & process-oriented
- Excellent interpersonal skills and collaborative spirit
- Superb project management experience and multitasking skills
Desirable
- Technical orientation: basic understanding of hardware parts and structure
- Customer success or account management experience is an advantage
- Expertise with Information systems such as: JIRA, BI Tools (DOMO)
- Proficiency in a foreign language - an advantage
What the job involves
- We are looking for an experienced and talented team player with excellent problem-solving capabilities and excellent communication skills to join our growing Global Support Operations Team
- Our team designs and implements support operations processes and manages support projects such as customer installs, ad-hoc requests, and spare parts inventory
- Plan, monitor, and control project delivery while working with internal and external interfaces and communicating directly with our customers
- Generate reports and analyze data to optimize operational cost and efficiency
- Work with multiple collaborators across the company and worldwide
- Optimize support process workflows to ensure successful, on-time execution
- Reports to the Support Operations Manager
Our take
The rapidly growing demand for machine learning infrastructure, AI tools, and other data-driven technology is pushing the limits of the data storage systems that form the tech stack of enterprises. Companies must constantly stay on top of their storage, whilst also having to guard it through data protection and cybersecurity software.
INFINIDAT provides a data storage and protection platform for enterprises, offering a cloud data storage system in addition to data protection tools, all designed to be optimised for multi-petabyte scalability and easy to integrate with any existing data storage, protection, and backup stack.
Whilst many enterprises are apprehensive to migrate towards a petabyte-ready cloud-based data system and rely on legacy tools, INFINIDAT has recognised that this is primarily due to the associated complexities, removing such obstacles with a ‘set it and forget it’ approach to its platform's setup processes.
INFINIDAT has been recognized as a top performer in the space, with its comprehensive and award winning suite of enterprise storage solutions. And it continues to enhance its offering with new products and capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2017
$95m
SERIES C
Apr 2015
$150m
SERIES B
Total funding: $325m
Company HQ
Waltham, MA
Leadership
Phil Bullinger
(CEO)Senior Vice President and General Manager of Dell EMC Isilon BU from 2013 to 2017, and for Western Digital's Data Center Business from 2017 to 2020.
Moshe Yanai
(Chief Technology Evangelist)Initially the CEO of Infinidat from 2014 to 2022 and has served as the Chief Technology Evangelist since.
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