Account Executive, Omnipresent
6 Month Fixed Term Contract
Global employment-as-a-service
Job no longer available
Global employment-as-a-service
201-500 employees
Job no longer available
201-500 employees
Company mission
Omnipresent is on a mission to help businesses build the best teams on earth.
Role
Who you are
- Ideally gained 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company
- Built a proven track record of working in a highly dynamic customer facing role
- Worked in a multi-stakeholder environment
- Has and maintains a very high level of accuracy and attention to detail even when juggling multiple priorities
- Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance to our clients
- Has excellent communication/presentation skills and ability to build positive relationships
- Loves to solve complex operational issues by building simple processes, identifying and using modern (online) solutions to ensure a maximum degree of automation, replacing manual human interaction wherever possible
- Takes a flexible approach, able to operate effectively with uncertainty and change, and goes the extra mile in order to deliver on our customer commitments
What the job involves
- You will take on the role of Customer Experience Coordinator and you’ll be the second Customer Success hire in the region so this is a great time to come and help shape our processes, deliver tangible results, and delight our customers
- You’re not only able to articulate complex ideas in a simple way for our customers, you are obsessed with simplifying (and building) internal processes too, always putting the voice of the customer first
- At Omnipresent, you will shape positive customer outcomes through effective, proactive interactions
- You will also be tasked to collect and analyze data and feedback in order to develop more expedient processes and improve our valued customers’ perceptions on the entire service experience
- You’ll be involved in all aspects of customer interactions, end-to-end support, account management, guiding and educating customers and more
- Additionally, all team members will look to you and the Customer Success team for input across key decisions
- Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience
- Own and manage the customer relationship throughout the employee onboarding process
- Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech
- Ensure smooth, timely onboarding of new customers, as well as post go-live support
- Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions
- Communicating with customers, providing a sense of control and assurance, and gathering feedback
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate with the engineering and development team and troubleshoot technical issues raised by customers
- Gauge customers’ levels of satisfaction with the company and provide feedback to the other teams regarding service improvements
- Being the main point of contact between the company and our customers during the critical employee onboarding stage
Our take
Omnipresent's founders realised that entrepreneurs face many challenges when starting a business that requires managing a remote team. The company works with clients to fulfil two main needs: growing the business by accessing the best global talents, and providing every employee with the tools and support that will make them feel part of the team regardless of where they are.
Business executives have traditionally rejected the prospect of shifting from a colocated office to a fully distributed workforce, even though the superiority of remote workforces has been validated in many contexts, but this has changed in light of recent events. Many believe the future of work is global, hence Omnipresent's global employment solutions can equip companies with the tools to take advantage of these emerging trends and operate internationally.
Many companies still find it too costly, complex and time consuming to employ workers internationally. The challenge Omnipresent is trying to overcome is to centralise this complexity and provide its clients (and their remote workers) with a cost effective, simplified and legally compliant employment experience. Omnipresent practices what it preaches too, with a 10x growth of its remote workforce in 2021 and a Series B funding round the following year that is helping it to build out its products and services, alongside geographic expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2022
$120m
SERIES B
Jan 2021
$15.8m
SERIES A
Total funding: $137.8m
Company benefits
- Work from anywhere - We’re a global team, so you can work wherever suits you
- Remote-first team - Our team is fully remote, but we give you access to co-working spaces for a change of scenery. The whole company meets up for our annual OmniRetreat too
- Flexible work hours - We trust you to get your work done within your own schedule. That way, work can fit around your life
- Flexible paid time off - Ambitious teams need plenty of rest, so our flexible time off policy allows you to take it. We expect you to take at least 33 days off per year, but we don't have a firm upper cap
- Diverse team - Our team comes from a wide range of backgrounds, cultures, and experiences. In fact, we speak over 50 languages between us
- Opportunities for growth - We believe in helping you maximize your potential to deliver maximum impact. Get access to books, courses, mentors, and learning plans to help you be your best and do your best
- Shared ownership - Our team shapes the success of our business, so we want to give back to you. Being a part of our journey means you’ll own a piece of Omnipresent
- Home office setup - We provide all the equipment you need to work from home effectively - wherever you are. We also cover internet costs
- Generous parental leave - We offer a minimum of six months’ fully paid parental leave for primary caregivers and eight weeks for secondary caregivers (as long as you’ve been with us 12 months prior)
Company HQ
Holborn, London, UK
Leadership
Matthew Wilson
(Co-CEO)Bachelor's degree in Physics and Master's degree in Theoretical and Mathematical Physics at University of Oxford, Product Analyst at AND Digital from 2016 to 2018, Co-founder and Chief Product Officer at Veratrak from 2017 to 2019.
Guenther Eisinger
(Co-CEO)PhD in Natural Sciences at University of Vienna, Founder and CEO at EISENBURG from 2012 to 2019.
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