Director of Client Launch, Multiverse
£95-110k
1-5 days a week in office (Paddington, west London)
Upskilling platform for AI and tech adoption
Job no longer available
Upskilling platform for AI and tech adoption
501-1000 employees
Job no longer available
£95-110k
1-5 days a week in office (Paddington, west London)
501-1000 employees
Company mission
To equip the workforce to win in the AI era.
Role
Who you are
- 10+ years of experience leading complex B2B implementation, onboarding, or launch operations in high-growth, enterprise-focused environments — ideally in marketplaces, SaaS, or services businesses
- Proven ability to lead complex, cross-functional projects that contribute directly to business objectives while managing multiple priorities
- Experience leading B2B client onboarding and implementation in a tech-enabled service or marketplace model, ideally with exposure to enterprise procurement and IT processes
- Exceptional leadership and stakeholder management skills, with a track record of building and developing high-performing teams and influencing senior decision-makers
- Data-driven problem solver, able to diagnose root causes, implement scalable solutions and mobilise cross-functional efforts to improve operations continuously
- Experience scaling teams and processes, ensuring sustainable growth through effective training, onboarding and quality assurance systems
What the job involves
- We’re looking for a visionary Director, Client Launch to build and lead a brand-new ‘centre of excellence’ that will power our ability to seamlessly launch learners onto our impactful programmes
- Reporting directly to our VP Operations, you will be the architect of our core client launch processes, ensuring both exceptional client implementation and a world-class candidate fulfilment experience
- In this pivotal role, you will be the driving force behind establishing the operational infrastructure that underpins our growth
- You’ll take ownership of our technical onboarding process, building robust customisation capabilities (including bespoke reporting) and establishing a deal enablement function that provides clarity and differentiated service levels within our fulfilment motion
- You will build a scalable, enterprise-ready onboarding infrastructure, including systems for secure data exchange, tech whitelisting, account provisioning and integration with client IT environments
- Crucially, you will build and nurture a high-performing team, fostering a culture of continuous improvement and setting the standard for operational excellence in our learner journey
- Lead the design and execution of a comprehensive implementation strategy that champions both clients and candidate journeys from first contact with us to day 90 on programme. Leverage data to identify new opportunities to drive funnel growth and optimise the B2B launch experience
- Within your strategy, build service tiers to ensure a personalised fulfilment experience for every client based on the shape, scope and size of the deal. Own the enablement and adoption of service tiers internally
- Design and own a best-in-class sales-to-launch handover process that turns commercial agreements into deeply personalised implementation plans. Ensure each client experiences this transition as a value-added consultative step, aligned with their specific goals and internal processes
- Hone our technical onboarding experience, managing a team of experts to reset our approach to setting our clients up for success via their shared understanding of the technical requirements of our programme delivery. Equally lead the execution of a refined approach to the compliance aspects of our onboarding
- Partner closely with Sales and Product leadership to ensure alignment between pre-sale commitments and post-sale delivery. Establish structured implementation planning processes that begin during deal scoping and evolve into full-scale launch execution
- Develop our ability to respond to custom deals, building the internal expertise and process to ensure the scalable, high quality delivery of customisations including data reporting needs and detailed handover process to programme delivery team members
- During peak moments in our quarterly cycle, proactively identify emerging risks and bottlenecks and develop effective mitigation strategies
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognising the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratising access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- M-Powered Summer Long Weekend
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- Work from abroad policy
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 24 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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