Site Reliability Engineer, Salesforce

Production Support LMTS

$200.8-276.1k

AWS

Kubernetes

Python

Bash

Terraform

Splunk

Jenkins

Grafana

Spinnaker

REST API

Senior and Expert level

Boston

San Francisco Bay Area

More information about location

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$200.8-276.1k

AWS

Kubernetes

Python

Bash

Terraform

Splunk

Jenkins

Grafana

Spinnaker

REST API

Senior and Expert level

Boston

San Francisco Bay Area

More information about location

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

8+ years experience in a SRE role or related field (DevOps, Production Operations etc)
Experience in Public Cloud environments, specifically with AWS
Experience with New Relic, collectd, Splunk, Sumo Logic, Grafana, Terraform, Jenkins, Kubernetes, Spinnaker or related tools
Excellent knowledge of Internet technologies and protocols (TCP/IP, DNS, HTTP, SSL, etc.)
Strong experience with API fundamentals (SOAP, REST, RAML or OAS)
Ability to root cause sources of instability in high-traffic, large-scale distributed systems
Solid knowledge of large-scale complex systems from a reliability perspective
Passion for resolving reliability issues and identifying strategies to mitigate repeat issues
Experience with development in Python, Go, Bash, or related
Experience with FedRAMP environments
A related technical degree required

What the job involves

As a SRE at MuleSoft, a Salesforce Company, you will join a team that is in charge of full stack observability and event response, Reliability Engineering, Incident management, GovCloud and Release Engineering for products and services that are on-boarded into the team.We aim to ensure that the Mulesoft Cloud environment remains available to our customers above industry standards and we aim to proactively address reliability issues before they impact performance or availability
System Reliability & Uptime: Maintain and improve service reliability, availability, and performance across distributed systems and applications
Monitoring & Alerting: Design, build, and maintain comprehensive monitoring, logging, and alerting systems to detect and address issues proactively
Incident Management: Respond to production incidents, perform root cause analysis, and implement preventative measures
Automation & Tooling: Automate repetitive tasks using scripts, configuration management, and infrastructure-as-code (IaC) tools to improve efficiency and consistency
Capacity Planning: Monitor usage trends, forecast growth, and scale systems to meet future demands while controlling costs
Deployment & CI/CD: Maintain and improve continuous integration and continuous delivery pipelines; ensure safe and frequent deployments
Security & Compliance: Collaborate with security teams to ensure systems adhere to best practices and compliance requirements and participate in security assessments for onboarding and maintaining FedRAMP services
Collaboration: Work closely with development teams to design resilient and scalable systems; participate in architectural decisions
Documentation: Create and maintain clear, detailed documentation for runbooks, systems, and processes

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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