Customer Internship, Zuora

• Currently pursuing a degree in business, operations, analytics, information systems, or a related field
• Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing)
• Strong Excel skills (formulas, pivot tables)
• Comfortable working with data across multiple systems and learning new tools quickly
• Experience with Salesforce reporting is a plus, not required
• High attention to detail, strong organization, and clear written communication

Desirable

• Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora
• The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale
• We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period
• In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities
• The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment
• This is a remote position
• AI Testing & Data Validation
• Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance
• Compare AI outputs against source systems and documented business rules
• Perform structured validations and track findings to support iteration and improvement
• Digital & Scaled CS Program Support
• Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
• Support campaign tracking and iteration based on results
• Data Requests & Reporting
• Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs)
• Build and maintain reports in Excel (formulas, pivot tables, basic data modeling)
• Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports
• Document report logic and data sources to ensure repeatability
• Operational Support
• Help manage and prioritize incoming reporting, analysis, and operational requests
• Support the creation and maintenance of process decks, documentation, and written materials used by the CS team
• Support quarter-end, planning, and initiative-related analysis as needed