Customer Internship, Zuora
Cloud-based subscription management
Be an early applicant
Cloud-based subscription management
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- Currently pursuing a degree in business, operations, analytics, information systems, or a related field
- Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing)
- Strong Excel skills (formulas, pivot tables)
- Comfortable working with data across multiple systems and learning new tools quickly
- Experience with Salesforce reporting is a plus, not required
- High attention to detail, strong organization, and clear written communication
Desirable
- Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
- Exposure to CRM or analytics systems
- Prior experience in reporting, analysis, or operations-focused roles or coursework
What the job involves
- Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora
- The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale
- We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period
- In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities
- The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment
- This is a remote position
- AI Testing & Data Validation
- Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance
- Compare AI outputs against source systems and documented business rules
- Perform structured validations and track findings to support iteration and improvement
- Digital & Scaled CS Program Support
- Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
- Support campaign tracking and iteration based on results
- Data Requests & Reporting
- Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs)
- Build and maintain reports in Excel (formulas, pivot tables, basic data modeling)
- Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports
- Document report logic and data sources to ensure repeatability
- Operational Support
- Help manage and prioritize incoming reporting, analysis, and operational requests
- Support the creation and maintenance of process decks, documentation, and written materials used by the CS team
- Support quarter-end, planning, and initiative-related analysis as needed
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
Share this job
View 8 more jobs at Zuora